Date & Time

Tuesday, June 11 — 1:00 – 2:00 p.m., CT


Billie Sue Durden         
Director of Patient Access
Meadows Regional Medical Center


More than half of patients are concerned about their ability to pay a medical expense of $1,000 or less. Payment plans are one way to ease patients’ financial concerns while increasing collection rates. Many hospitals don’t offer these payment plans, and those who do aren’t talking to patients about their payment options. Meadows Regional Medical Center will share its success in developing payment plans that resonate with patients. Meadows Regional boasts a 98% collection rate for no-interest plans and a 79% collection rate for low-payment plans. The medical center’s approach boosts revenue, patient engagement and patient satisfaction.

After This Webinar You'll Be Able To:

  • Discover the difference long-term patient financing made for Meadows Regional Medical Center in improving collections and reducing bad debt.
  • Learn to implement a new model for patient payment plans, the keys to communicating patient financing options and the skills required to manage this approach.  

Tools and Takeaways:

  • Whitepaper: The Psychology of Patient Payment

Recommended for:

CFOs, Directors of Revenue Cycle, Directors of Patient Financial Services, Billing and Collection Managers

Field of Study: Specialized Knowledge                      

Delivery Method: Group Internet
Level: Intermediate                                                  
Pre-work: None                            
Prerequisites: Knowledgeable in establishing patient payment plans                                  
CPEs: 1.0


HFMA Members: Free
Non-Members: Webinars are not available to non-members. For unlimited access to these webinars and all HFMA benefits, join today.


How Does It Work?

After you enroll in the webinar, you will receive an email confirmation. It includes a link to join the webinar. The webinar will open 30 minutes prior to the start time. You can download the handouts in the webinar session.

Read additional information on CPE credits, our guarantee, and terms of registration.