Creating Employee and Vendor Scorecards (IL3)

These highly interactive sessions will engage you with industry experts as well as your peers to create “next practices” to apply at your facility. Come prepared to actively work on materials that you can take back and complete after the conference.

Date & Time

Monday, November 3 — 3:30 – 5:15 p.m.


Melissa Viohl, CRCR
Patient Access Director
Centra Health


During this hands-on session, you will use sample templates to draft employee and/or vendor scorecards that are proven tools for revenue cycle management and performance improvement. Bring your work flows, position descriptions, data reports, and examples of your current scorecards.

After This Session, You'll Be Able To:

  • Establish the content for your individual employee scorecards
  • Develop data sources and secure reporting to complete scorecards
  • Incorporate scorecard results into position descriptions and monthly performance reviews
  • Translate the scorecard concept to vendors to improve accountability for performance