• Celebrating Success

    Mar 01, 2012

    Healthcare leaders share how they reward individuals, teams, and groups for high performance.


    "Our pain management committee makes monthly Pain Buster Rounds to all units that achieve pain management targets. We recognize staff with praise for their ongoing efforts, and provide cookies, balloons, and a certificate of achievement. We document the rounds with a framed photo for the unit. The recognition is a continual reminder to the staff of how important their work is to our patients' care and outcomes."
    -Carol Porter, DNP, RN, CNO and senior vice president, The Mount Sinai Medical Center, New York City

    "I have a monthly cash goal for the department. If this cash goal is met, I provide pizza or other food for a department lunch. For special acknowledgement, I will bring in a decorated cake or big chocolate chip cookie. I also like to give $5 fast-food gift cards to staff as awards for special achievements; $100 of these go a long way. (These must come from me personally; hospital policy does not allow any of our budget to be used for gifts.)"
    -Lori Judge, MBA, MS/HAS, director, revenue cycle, The Children's Medical Center of Dayton, Dayton, Ohio

    "Through our Success Shares program, every Scripps manager and employee has an opportunity to earn some form of incentive compensation as a reward for accomplishing organizational goals. Success Shares gives every hourly employee the opportunity for up to one week of pay for meeting or exceeding baseline financial targets and a patient satisfaction target."
    -Chris D. Van Gorder, president and CEO, Scripps Health, San Diego

    "Our medication management team achieved great outcomes by significantly reducing hospital readmissions for the patients they managed. We were able to document those outcomes and submitted the success story for a national award. When we were selected as a winner, we were able to take the whole team to Washington, D.C., to participate in the awards dinner and receive the award at the National Chamber of Commerce. The team was able to meet other award recipients, and everyone got to see first hand how important the work they do is on a national level."
    -Nan L. Holland, RN, BSN, MPH, CPHRM, senior director, Clinical Resource Management, Novant Medical Group/Novant Health, Winston-Salem, N.C.

    "The best reward I personally received in my career was a luncheon hosted by our board of directors for my accounts receivable team's accomplishments. I still remember it, and that was more than 10 years ago."
    -Jewell Cochran, finance director, Devereux Cleo Wallace, Westminster, Colo.