I am motivated by the reality that, despite all of the difficult decisions we providers have to make, we are not the ones facing the biggest hurdles. The financial burden that health care can place on the average family is staggering and, to be blunt, unacceptable. There may not be a perfect answer out there, but it is our responsibility to keep the load that our patients must bear as light as possible. There are many reasons to be optimistic about the future of care in our community, and every day we strive to take another step in that direction. Our patients deserve nothing less.
Thomas E. Wilhelmsen, Jr., is president and CEO, Southern New Hampshire Health System, Nashua, N.H.
I find nothing more motivating than the opportunity to create, whether discovering a solution or creating a business that provides value to our customers. The challenge of meeting a goal, along with plenty of encouragement and recognition (even in the form of a simple “thanks”) keeps our teams focused. In addition, mapping out a plan helps the team visualize the end result and strive for a common goal. As obstacles block progress, the best response is to refocus on the ultimate goals: outstanding patient experience and compassionate care. However, in the end, sheer persistence and stubbornness keep me and the team going.
Karna Colberg-Swenson is director of continuous improvement, Mercy Medical Center, Cedar Rapids, Iowa.
I am drawn to initiatives that connect me with something bigger than my individual practice—those that are likely to benefit both patients and the future of our organization. Most healthcare leaders also identify with a desire for excellence driven by an internal motivation to continuously improve. That involves total immersion or engagement: A leader is much more likely to overcome challenges when fully engaged. Finally, the most basic incentive may be that of autonomy. We are most satisfied when we maximize control, whether it is over our individual clinical practice or our group strategic planning and philosophy.
Cory Wilson, MD, is an emergency medicine physician, Wheaton Franciscan Healthcare, Milwaukee, Wis.
I am motivated by the mission of health care—caring for patients—and most of the people and organizations I work with have this same “true north.” The more challenging issue is staying incentivized in the face of the Gordian Knot that is health care today. I think the key to success is to communicate. People need to know that you value them and their input, and they need to know that, in the face of a huge project, you have made progress and realized a step forward. For me, it is the very challenge of doing what seems nearly impossible—fostering collaborations among competitors and undertaking multi-year, multi-organization projects—that is inspiring.
Susan Stuard is executive director, Taconic Health Information Network and Community (THINC), Fishkill, N.Y.
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.