This issue includes highlights from the Spring 2014 Leadership magazine on “Engaging Patients for Value.” Access the full issue.
Improving the Patient Experience (Strategically)
Where does your organization fall on the “value meter of patient expectations?” Find out in this Leadership infographic, which highlights specific tactics that Cleveland Clinic, Memorial Hermann, and other providers are using to strategically improve the patient experience—while also improving quality and/or reducing costs.
GlobalHealth HMO Uncovers Hidden Opportunities to Prevent Unnecessary Admissions
GlobalHealth, Inc. is using predictive modeling to identify a hidden cohort of members who are at high risk for an acute event—but may not know it. “In the past, we’ve been very good at managing care after a disease or condition is identified,” says J. David Thompson, GlobalHealth’s vice president of health plan operations. “But we haven’t had the data necessary to see the need for intervention before a health episode occurs.” Learn more about how GlobalHealth is achieving a savings of about $4 per member per month because of reduced ED visits and hospital admissions.
Reframing Research Around Patients’ Concerns
Created by the Affordable Care Act, the Patient-Centered Outcomes Research Institute (PCORI) is helping researchers identify how tests and treatments affect quality of life, says Anne C. Beal, MD, MPH, former deputy executive director and chief officer for engagement. Take, for example, epilepsy medicines for children, which are “pretty much equally effective at controlling seizures,” Beal says. “However, some of these medications make children feel sleepy or foggy. So parents naturally question, ‘What is the impact of this medication on my child’s cognition and on his or her school functioning.’” To help parents find out, PCORI is funding a study. Read more about PCORI’s approach.
Four Strategies to Improve Leader Rounding
Many healthcare leaders use employee rounding—or touching base with direct reports for five to 10 minutes—to strengthen relationships, create approachability, identify process improvement opportunities, and demonstrate appreciation. But after years of using rounding, the approach may need to be tweaked or reframed to garner results. Read how a hypothetical health system took four steps to make rounding meaningful again—and increase physician engagement with computerized physician order entry.
A Checklist for Implementing an Effective Checklist
A keynote speaker at ANI: The HFMA National Institute session, Atul Gawande, MD, is a renowned author as well as a physician and researcher. In one of his books, The Checklist Manifesto, Gawande gives healthcare leaders tips on how to create checklists that can help reduce complications and encourage teamwork. Access the checklist for creating checklists we developed based on Gawande’s research.
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.