This issue includes highlights from the Spring 2014 Leadership magazine on “Engaging Patients for Value.” Access the full issue.
The Patient’s Role in Achieving ValueIn Bend, Ore., nurses ask newly insured, high-risk patients to meet for a weekly walk. At Group Health Cooperative in Seattle, hip replacement candidates watch videos to help evaluate their therapeutic options. And, at Philadelphia’s Crozer-Keystone Health System, an insurer is partnering with a medical group to encourage patients to become more proactive about managing their chronic conditions.
All of this is in the name of patient engagement. Read about efforts under way at three healthcare organizations to actively engage patients in improving their health status—while achieving the goal of higher-quality, lower-cost care.
The Patient Portal to the FutureCleveland Clinic is far ahead of most other healthcare providers in terms of rolling out its portal. About 45 percent of the Clinic’s patients—some 500,000 individuals—have active portal accounts.
If that sounds fantastic, you are not Lori Posk, MD, the medical director for Cleveland Clinic’s portal initiative. Only about one-third of the Clinic’s patients log onto their accounts each month. “There’s a difference between an active and an engaged patient,” Posk says. “We still have a lot of work to do to engage our active patients.” Read how Cleveland Clinic and Texas Neurology are getting around portal challenges.
The Future of Personalized Medicine“What we are trying to do is going to cause a revolution in the healthcare system where the dominant focus will become wellness,” says award-winning biologist Leroy Hood, MD, PhD. Within the next decade, Hood says, every person will be surrounded by a virtual cloud of data that gives a longitudinal picture of their molecules, clinical chemistries, cells, and other types of biological information. Learn about what Hood calls P4 medicine.
Moving Toward Population Health"At Geisinger, a number of our initiatives allow us to pull together data for physicians that help them and their patients make the right decisions about disease management," says Thomas Graf, MD, chief medical officer for population health and longitudinal care service lines. "One example is our tool for patients with rheumatoid arthritis, called the Rheum PACER. The tool is an information dashboard that instantaneously synthesizes information on a patient’s disease activity, medications, and other information. The tool combines data from the electronic health record with data that patients enter themselves on a touch-screen questionnaire, which they fill out during office visits or through a patient portal."
Read about how Sharp HealthCare, Geisinger, and Bryan Health are engaging individual patients—with the goal of improving outcomes for entire patient populations.
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.