Patient Friendly Billing e-Bulletin provides practical strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. This e-bulletin helps identify business opportunities in the consumerism movement.


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Using Human-Centered Design for Patient Statements

A design team used "human-centered design" to create an award-winning patient statement and online support documentation.

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Best Practices for Securing and Protecting Patients' Financial Data

When we think about data breaches, attacks on major retailers often come to mind. Yet, between 2010 and 2015, criminal attacks on healthcare data increased by 125 percent. In 2016 alone, there were 329 significant data breaches exposing more than 16 million records.

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