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Get the perspectives of leading healthcare finance professionals on today's hottest issues.
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Forum members can network during live webinars or access a library of past webinars on topics such as bundled payment, charity care, and ICD-10.
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Get an objective third-party evaluation of products and services used in the healthcare finance workplace.
MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Here are a few tips from Flagler Hospital for helping eligible patients qualify for financial assistance.
Is your care management staff operating at productivity levels that supplement overall revenue cycle metrics?
This fact sheet provides information and a compliance time line for the transition to Version 5010 by Jan. 1, 2012.
Sharp HealthCare used an eligibility quiz to help self-pay patients identify financial assistance.
Source: HFMA’s Patient Friendly Billing Project
In 2009, Flagler Hospital improved its financial assistance enrollment and eligibility program, increasing revenue by nearly $3 million.
Scoring and segmenting patients’ financial information can help hospitals employ a more effective and empathetic collection method.
CHRISTUS Health Northern Louisiana describes how it is restructuring its charity care policies to improve eligibility processes.
Differences in patient mix between not-for-profit and public hospitals
are reflected in charity care and bad debt deductions and expenses.
A variety of strategies can help patients understand their financial responsibility and improve the organization's self-pay performance.
Adults ages 19 to 29 are experiencing cost-related access or medical bill problems.
By asking for payment up front, accepting electronic payments, and offering payment plans, some providers have increased their patient receivables by 15 percent.
The economic value of one patient is $500,000, so maintaining patient satisfaction is important to providers.
HFMA's 2010 MAP Award recipient Baylor Medical Center Irving describes how it reversed a decline in point-of-service collections.
Hospitals that have a policy for paying patients' COBRA payments provide a valuable financial service to patients.
The 16-hospital health system, which serves New York City and Long Island, has increased patient-requested charity by 782 percent since 2005.
Forum members have access to exclusive webinar
recordings on topics such as planning for the approaching ICD-10 deadline, ACO
development, charity care, KPIs, and other topics.
This sample policy includes procedures for determining patient eligibility for COBRA and developing an approval process to issue payments.
HFMA has released a draft of new best practices that will bring more consistency, clarity, and transparency to patient financial interactions. Revenue Cycle Strategist subscribers are encouraged to comment on the proposed guidelines at pfibestpractices.com.
How should hospitals that acquire physician practices develop integrated charity care policies and procedures?
Forum experts differ on whether healthcare insurance exchanges will increase the need for financial counselors in hospitals.
States--not CMS--have regulations in place related to timely patient notification of the availability of financial assistance/charity, as well as a statement that includes a summary of charges.
To guide staff through the complexities of charity care and discount determination, a healthcare provider's charity care policy should address more than just income and asset criteria.In addition to financial eligibility criteria, charity care policies should also address Eligibility determinations
Individual or family income, which may take into account family size, geographic area, and other pertinent factors. Individual or family income generally is not the exclusive criterion for determining the appropriate amount of charity care. More on Uncompensated Care...
Adapt this financial counselor job description for your facility.
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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