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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
INTEGRIS Health has implemented a number of patient centered revenue cycle approaches.
Henry County Health Center may be small at 25 beds, but an expanded website is extending its reach, recruiting patients from 233 cities.
Everyone who works in a healthcare system knows how complicated it is. But Cleveland Clinic believes that patients do not need to be hassled by that fact. So says Lyman Sornberger, executive director of revenue cycle
Providers can expect the proportion of their accounts receivable from patients to rise as the payment rate from payers shrinks.
Healthcare consumers have embraced electronic methods of payment.
There are several key considerations for choosing point-of-service collections technology.
Insurers, state governments, and vendors are introducing online tools and other services that allow patients to easily compare costs of hospitals and physicians.
Both Alegent Health and Spectrum Health began posting pricing and cost information five years ago.
"Guess what. I just told the Omaha World Herald that in a year, we'll have the coolest web tool for price transparency."
The Bellevue Hospital launched an initiative to improve days in accounts receivable, reduce denials, and improve charge capture—and enhanced revenue by more than $1 million.
By implementing a targeted and measurable employer wellness strategy, St. Luke's Hospital has improved its reputation as a hospital of choice for employers and employees in the greater St. Louis area.
As patients assume more responsibility for their healthcare costs, hospitals should make the payment process easy to navigate.
Patient out-of-pocket liability has doubled over the past five to six years and is continuing to increase. Knowing that patient responsibility can vary by practice and payer type can aid revenue cycle leaders in establishing appropriate processes.
There’s a marketing advantage to providing tools that make it easier for patients to schedule appointments, find out test results, and pay for their care. So why aren’t more hospitals and health systems using these tools?
As consumers take on more cost responsibilities for their own health care, providers should adopt a more retail-oriented approach to positioning and pricing strategies to stay viable.
A pricing system should be simple to administer and communicate, should help patients take charge of healthcare purchasing decisions, and should gain consumers’ trust as they seek to compare prices.
To improve transparency, revenue cycle leaders should tailor price information to each patient’s specific condition, treatment, and insurance coverage, says HFMA President and CEO Joe Fifer.
Providers might see more insured patients on the horizon, but these patients will not have disposable income to make up the out-of-pocket difference in a stagnant economy.
Healthcare organizations can follow a few steps to calculate—and reduce—the total cost of processing credit and debit card payments.
Common terms used in the payment industry that revenue cycle leaders may encounter while calculating their organization's effective rate.
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
Two customer service interventions for the hospital business office or patient financial services office.
The SCORE acronym can help hospital business office staff successfully navigate conversations, improve customer service, and resolve patients' issues on the first call.
Practical tactics for encouraging more patients to pay their hospital bills online.
Hospitals should extend the concepts of patient care into their revenue cycles to keep a check on potential bad debt.
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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