The Healthcare Financial Management Association (HFMA) today announced that, following rigorous review, Professional Credit has once again achieved the “Peer Reviewed by HFMA®” designation for its Healthcare Collections service.
Professional Credit offers its healthcare provider clients full transparency and 24/7 access to collection activity through its secure online portal, Client Tools, as well as recordings of all patient calls. The company also provides its clients with the assurance that their patients are being treated with the utmost care and respect. Professional Credit operates under the premise that today’s patients want to pay their bills, but need flexible options, appropriate guidance and convenient self-service tools to help them manage their financial challenges. Through its mobile app, patient portal and highly trained staff, Professional Credit’s New DealSM approach to financial engagement incorporates innovative technology, behavioral science and analytics to resolve financial obligations while improving the patient experience.
“Healthcare economics and technology are evolving rapidly, as is their impact on the patient financial experience. The successful strategy for engaging healthcare consumers in the future takes into account ever-changing communication preferences and styles, increasing regulatory pressures, and the challenges that all patients face in understanding and resolving their financial obligations,” says Professional Credit President Scott Purcell. “In order to ensure effective financial interactions with healthcare consumers moving forward, the right tools, techniques and technology have to be deployed and continually improved in order to adapt to this constantly changing environment.”
HFMA's Peer Review process provides healthcare financial managers with an objective, third-party evaluation of business solutions used in the healthcare workplace. The rigorous, 11-step process includes a Peer Review panel review by current customers, prospects who have not made a purchase, and industry experts. The Peer Review status of the healthcare business solution and its performance claims are based on effectiveness, quality and usability, price, value, and customer and technical support.
“We’re pleased to have Professional Credit renew their HFMA Peer Reviewed designation,” says HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “The HFMA Peer Review process assures our members, through a rigorous evaluation, that the reviewed healthcare business solution meets an objective, third-party assessment of overall effectiveness, quality and value."