Cost:

Free for HFMA Members
$399 for Non-members

Audience:

Business Partners
Hospitals and Other Providers

Career level:

Early Careerist
Experienced Professional
Student

Recommended for:

Admissions
Business Development
Claims
Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Delivery Method:

QAS Self Study

Advance Preparation:

None

Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours

Prerequisites:

One or more years of experience in revenue cycle activities

Course Availability:

18 Months

News | Revenue Cycle
A national consultancy found large disparities in what hospitals charge and in the revenue they garner for most common services.
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Certification | Overview | Revenue Cycle
The CRCR recertification program is recommended for active, eligible, HFMA CRCR certificants with an upcoming maintainance due date of May 31, 2020. Not sure when your CRCR expiration date is? Sign in, click your profile image in the upper ...
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Podcast | Revenue Cycle
In this episode we revisit two of our most popular podcasts in which Nicholas Mendyka of the University of Virginia Health System Medical Center talks about his vision for the revenue cycle of the future.
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Trend | Revenue Cycle
The December 2019 issue of Revenue Cycle Strategist features articles on building a chargemaster, new coding changes for 2020, revenue integrity, evaluating and management charges and patient financing.
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How To | Revenue Cycle
To ensure patient payment plans are working well for an organization, leaders must analyze the true cost of servicing those plans.
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Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Description

Get recognized as a valued contributor to your organization's revenue cycle performance when you earn HFMA's Certified Revenue Cycle Representative (CRCR) certification.

It's essential that front line staff have a broad understanding of today's revenue cycle. From reducing denials, to ensuring regulatory compliance, to enhancing the patient experience, it's more critical than ever to connect processes to financial outcomes.

HFMA's CRCR is the only content available that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Available online, 24/7, this certification, online program, certification maintenance and digital badging related costs are all included in HFMA membership.

"With HFMA and CRCR I was able to enhance my learning experience and use some of that knowledge during my internship to help write some new policies and work on how we communicate with our patients." - Morgan Coker, Revenue Cycle Manager

Course Outline:
Unit 1: Revenue Cycle in Health Care
Unit 2: Pre-Service - Financial Care
Unit 3: Time of Service - Financial Care
Unit 4: Post-Service - Financial Care

Assessment Information:
This online program includes a key concepts guide, the course modules listed above and a certification assessment. The assessment has 75 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and the course while you wait for your next attempt. The exam summary will show you how you did on the questions from each unit of the online program.

Estimated course completion time: 10-14 hours
After this program, you'll be able to..
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
Online program last updated: 3/29/2017

Related Courses | Revenue Cycle

Certification | Overview | Revenue Cycle

Certified Revenue Cycle Representative Recertification

The CRCR recertification program is recommended for active, eligible, HFMA CRCR certificants with an upcoming maintainance due date of May 31, 2020. Not sure when your CRCR expiration date is? Sign in, click your profile image in the upper right corner, select My Development, and then click on the Certifications tab near the center of the page. You'll see your certifications along with their expiration date. 


HFMA required that eligible CRCR certificants gain contuing competence in the revenue cycle arena by taking a short assessment every two years.  The program provides healthcare organizations with a means to ensure that their revenue cycle staff has the body of knowledge necessary to meet their demands. 

Click here to see the list of specific topics covered in this year's recertification course. 

Assessment information:
This online program includes the recertification course and a recertification assessment. The assessment has 50 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. Please keep this in mind, as the deadline to complete the recertification assessment (to maintain your certification) is May 31, 2020.


On Demand Webinar | Basic | Revenue Cycle

Managing financial complexity: Synchronizing revenue cycle and finance teams

Healthcare finance teams face many unique challenges that can slow down processes and negatively impact the patient satisfaction. Provider consolidation, new reimbursement models, and rising consumerism and technology changes can make insurance and patient payment processes time consuming, expensive and prone to error. This webinar will examine new strategies providers are simplifying processes, reducing costs, and building stronger collaboration between the revenue cycle and finance teams. Hear how these strategies can help your organization decrease cost to collect, reduce AR days, improve working capital, and enhance the patient payment experience.

Original live webinar date: 11/20/19

On Demand Webinar | Update | Legal and Regulatory Compliance

Fall 2019 Virtual Conference On-Demand

As the industry continues to move toward a financial model based on value rather than volume, keeping up to speed on the latest regulatory changes, transparency tools, and compliance requirements is essential to success. Join us to hear the latest on potential disruptors, unique approaches to patient engagement, and strategies for adding value to your organization.

On Demand Webinar | Overview | Revenue Cycle

The road to analytics: Where are providers today? Where are they headed?

The near-crisis our industry is facing right stems in part from analytical stagnancy during a time when analytics are most critical. Doing the "same old, same old" is no longer an acceptable option for market viability in the future. Generating return on analytics has been a constant challenge and unmet need - fueled by both internal resistance as well as technology limitations. HFMA and EPSi collaboratively identified those most pressing issues and jointly fielded a survey of healthcare finance professionals to shed light on analytics-related challenges and opportunities in an effort to uncover where providers are headed.

Original live webinar date: 10/29/2019