Free for HFMA Members
$399 for Non-members

Delivery Method:

QAS Self Study

Course Availability:

18 Months

Recommended for:

Business Development
Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Career level:

Early Careerist
Experienced Professional


Business Partners
Hospitals and Other Providers

Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours

Advance Preparation:



One or more years of experience in revenue cycle activities
Live Webinar | Revenue Cycle

Sponsored By: Strata Decision

As a nationally-recognized academic medical center in Winston-Salem, N.C. Wake Forest Baptist Health wanted to advance their decision support data to enable their team of financial, clinical, technology...

Article | Revenue Cycle

Henry County Health Center, a critical access hospital in Mount Pleasant, Iowa, has earned two MAP Awards and made noticeable strides toward financial transparency.

Article | Revenue Cycle

Automating certain revenue cycle practices can help healthcare organizations improve performance.

Live Webinar | Revenue Cycle

Sponsored By: MedAnalytics

Physicians, in addition to ensuring high-quality care, hold a key role in the financial viability of a healthcare organization.  Data insights in today's technological world; however, many organiz...

Live Webinar | Revenue Cycle

Sponsored By: Change Healthcare

Implementing single-statement billing can be a daunting task for providers. Given the range of options, decisions and changes that must take place, combined with the operational workflow, provid...

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)


Healthcare rules are becoming more complex. Patients are demanding a better experience. Your staff is being held at a higher level of accountability than ever before.

With the industry's shift from volume to value, it is essential that revenue cycle staff have a broad understanding of the contemporary revenue cycle and how it influences the financial outcomes of the organization.

HFMA's CRCR is the only content available today that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Discover how comprehensive CRCR training for your revenue cycle staff can help your organization.
After this program, you'll be able to..
  • Enhance the patient experience
  • Reduce denials and simplify collections
  • Improve financial performance
  • Comply with new regulations
  • Increase interdepartmental cooperation
  • Heighten staff confidence and work satisfaction
  • Measure revenue cycle staff proficiency
  • Recognize staff knowledge and expertise
  • Decrease turnover

Related Courses | Revenue Cycle

Course | Overview | Patient Access

PAE: Health Plans - An Overview

In this course we will address the basic billing rules for major health plans, including an overview of basic billing features and benefits, types of billing rules and minor claim payers and plans.

Course | Overview | Revenue Cycle

PAE: Cash Posting & Electronic Remittance - Advice & Fund Transfers

In this course we review internal controls for cash handling and posting, electronic funds transfer and electronic remittance advices.

Course | Basic | Patient Access

PAE: Pre-Registration and Insurance Verification

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.

Course | Basic | Patient Access

PAE: Importance of Insurance Verification

In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim.