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Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Early Careerist
Experienced Professional

Recommended for:

Patient Accounts
Patient Financial Services

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

6 Months

Case Study | Patient Financial Communications
Four companies presented 10-minute case studies at the HFMA Digital Annual Conference. Leaders from these organizations share the solutions of the case studies, which drive improved solutions in healthcare revenue cycle.
Article | Patient Financial Communications
Discover how a provider of patient financing company uses a patient-focused approach to ensure each patient receives the same care with their financial obligations as they do with their clinical care.
News | Patient Financial Communications
HFMA recently updated its industry guidelines on billing dispute resolution practices in response to the financial challenges of the pandemic and public pressure.
Podcast | Patient Financial Communications
Chad Mulvany talks with members of the task force that developed recommendations around self-pay accounts receivable best practices, Rich Daly interviews Rep. Roger Marshall about his efforts to get CMS to speed up their overhaul of Stark a...
Sponsored Content | Patient Financial Communications
The patient financial conversation is more important than ever in a time of COVID-19.
On Demand Webinar | Basic | Patient Financial Communications

Addressing the Patient Financial Experience in Today's Challenging Healthcare Environment

On Demand Webinar | Basic | Patient Financial Communications

Addressing the Patient Financial Experience in Today's Challenging Healthcare Environment


This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how to best address patient financial concerns.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)
After this program, you'll be able to..
  • Develop an understanding of factors influencing a patient's heatlhcare decisions and how the cost of care is impacting those decisions
  • Gain the ability to anticipate and best address the varying levels of stress patients experience throughout the six stages of their healthcare journey
  • Quickly recognize the presence of information gaps patients may have specific to the cost of healthcare and their financial responsibilities beyond what is covered by most insurance providers
  • Formulate a strategy that proactively addresses shifts in patient expectations in today's coronavirus (COVID-19) influenced worl, specific to their healthcare financial experience and related decision-making factors

Related Courses | Patient Financial Communications

On Demand Webinar | Basic | Revenue Cycle

RWJBarnabas improves access with aggressive growth strategy

Today's healthcare consumers increasingly shop for providers like they shop for other items, with 78% at two or more physicians before making an appointment with a new practice. Given fierce competition and budgetary pressures, provider growth depends on processes that are proven to drive commercially insured patients. To attract new patients, RWJBarnabas strives to meet consumers where they are as they search online for healthcare and to make it easy to access services.

Join this session to learn how RWJBarnabas added over $20 million in contribution margin across more than 600 designated providers, with a 6:01 ROI based on new patients alone, and divested from other programs that proved less effective.

Original Webinar Live Date: 11/18/20

On Demand Webinar | Intermediate | Revenue Cycle

Patient experience: The Impact of cost on satisfaction

As out-of-pocket expenses continue to rise and patients navigate new financial pressures and responsibilities, the relationship between healthcare costs and patient satisfaction is growing stronger than ever.

Recent CareCredit research explores the impact of cost and identifies opportunities for healthcare leaders and decision-makers to understand patient concerns and provide solutions and support across every stage of the patient journey.

In this webinar, attendees will learn more about the impact of cost on decisions patients make about their care, and how information about patient-centered options can lead to improved satisfaction and a better financial experience.

Original Live Webinar Date: 10/28/20

On Demand Webinar | Basic | Staff Development

Building the Business Case for Complex Care

In this session, you will hear how Regional One Health has created a successful complex CAE program, focused on uninsured medically and socially complex patients, who are high cost, high need. You'll also see how they have demonstrated improved outcomes from cost, utilization, quality, and satisfaction perspectives which have made a positive impact to the financial position of the organization.

Original Live Date: HFMA Digital Annual Conference (8/14/2020)

On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20