Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Early Careerist
Executive
Experienced Professional
Mid-Senior
Student

Recommended for:

Admissions
Billing
Budgeting
Business Development
Business Operations
Financial Planning
Patient Access
Patient Accounts
Patient Engagement
Patient Experience
Patient Financial Services
Reimbursement

Advance Preparation:

None

Prerequisites:

None

Course Availability:

6 Months

On Demand Webinar | Intermediate | Patient Experience
This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to...
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News | Patient Experience
How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.
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News | Patient Experience
New guidance from the CDC explains the steps required of hospital emergency departments when treating patients suspected of having COVID-19.
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How To | Patient Experience
The almost universal use of cell phones opens up the convenience and benefits of texting as a means of patient communication.
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Course | Intermediate | Patient Experience
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfacti...
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On Demand Webinar | Intermediate | Patient Experience

Creating a consumer-centric patient experience in a post-pandemic world

On Demand Webinar | Intermediate | Patient Experience

Creating a consumer-centric patient experience in a post-pandemic world

Description

New research reveals how healthcare consumerism has grown amid the pandemic. Before COVID-19, progress toward a digital retail experience had been steady but slow. Now, seemingly overnight, millions of consumers have experienced care through digital channels, and that experience - both good and bad - has shaped attitudes and demands. There will be winners and losers among providers based on the ability to meet expectations of this newly minted and massive digital patient population - which, the research shows, has clear desires for what it wants and needs. In this session, we'll learn the phases of the digital patient journey and report on what consumers say are the realities of finding, accessing, and paying for care. The presentation will cover consumer preferences on healthcare shopping, cost transparency, communication, payment processes, and more, with strategies providers should consider for both short- and long-term success. As a takeaway, providers will learn the key steps to take in order to begin or advance their journey to an effective digital transformation.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)
After this program, you'll be able to..
  • Understand the latest insights from recent national research on consumer-engagement sentiment and preferences
  • Identify short- and long-term competitive opportunities to digitize the patient experience
  • Articulate how digital transformation will impact net patient revenue

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On Demand Webinar | Overview | Staff Development

Your Actionable Analytics Journey: Meeting Consumers Where They Are

This session provides an overview of the results achieved through a data driven approach that empowers physician groups to deliver high quality, cost efficient care to their patients. The session also explains Privia's analytics journey for descriptive to prescriptive analytics at the provider level. 

Original Live Date: HFMA Digital Annual Conference (8/12/2020)

On Demand Webinar | Basic | Coronavirus

Lessons learned from COVID-19 Optimizing patient engagement with cloud

In the wake of COVID-19, many healthcare providers that traditionally relied on physical office space had to quickly adapt their operations to meet regulatory guidelines and ensure the safety of their employees by shifting to remote work. On top of these workforce restrictions, healthcare organizations of all types undoubtedly saw an increase in call volume and patient engagement due to the pandemic.

Without a physical office, corporate VPN, or standard equipment, many were faced with challenges and learning lessons when forced to turn to new methods of patient communication and productivity. Listen to this webinar as revenue cycle and patient experience leaders discuss the tools and best practices to optimize patient engagement, manage increased call volumes, and drive performance when operating with a remote workforce.

On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20

On Demand Webinar | Intermediate | Patient Experience

Diagnosis Financial Strain:One Organization's Approach to the Patient Financial Experience

This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to use cost accounting concepts to establish and manage appropriate operating budget results as well as how to use ROI concepts to assess and monitor strategic benefits in comparison to subsidy loss levels.


Original Live Date: HFMA Digital Annual Conference (7/17/2020)