Your Actionable Analytics Journey: Meeting Consumers Where They Are
Lessons learned from COVID-19 Optimizing patient engagement with cloud
In the wake of COVID-19, many healthcare providers that traditionally relied on physical office space had to quickly adapt their operations to meet regulatory guidelines and ensure the safety of their employees by shifting to remote work. On top of these workforce restrictions, healthcare organizations of all types undoubtedly saw an increase in call volume and patient engagement due to the pandemic.
Without a physical office, corporate VPN, or standard equipment, many were faced with challenges and learning lessons when forced to turn to new methods of patient communication and productivity. Listen to this webinar as revenue cycle and patient experience leaders discuss the tools and best practices to optimize patient engagement, manage increased call volumes, and drive performance when operating with a remote workforce.
The patient financial experience: The current state & what's next
Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic. Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.
Diagnosis Financial Strain:One Organization's Approach to the Patient Financial Experience
This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to use cost accounting concepts to establish and manage appropriate operating budget results as well as how to use ROI concepts to assess and monitor strategic benefits in comparison to subsidy loss levels.