Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.
Advance Directives and Bedside Registration
This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as "Jane/John Doe" registrations. This course explains how patient access staff should interact with emergency patients to avoiding violating the Emergency Medical Treatment and Active Labor Act (EMTALA).
You can have it all: Loyal patients and self-pay reimbursement
Collecting patient self-pay and keeping patients loyal don't have to be mutually exclusive. In fact, since many people now weigh affordability and convenience equally with quality care outcomes, successful health systems are those that differentiate by appealing to patients as retail consumers. Hear best practices from CentraCare Health in Minnesota, Maine General Health and UPMC Pinnacle in Pennsylvania that keep patients returning to their health system while contributing to bottom line performance.
Consolidated Patient Billing: Explore innovative ways to drive increased collections
Implementing single-statement billing can be a daunting task for providers. Given the range of options, decisions and changes that must take place, combined with the operational work flow, providers need guidance and support to help them launch consolidated statements within their organizations.
With the right approach and strategic outlook, consolidated statements can be a win-win for both providers and patients. Patients benefit from simple billing - everything's all in one place with one check to write and one-stop shopping for customer service. Providers also benefit from cost savings achieved through economies of scale and staffing efficiencies associated with reduced mailings.
This webinar will help providers develop their own 4-step readiness plan and best practices to transition to single-statement billing with the goals of achieving positive outcomes for patients, and deploying a successful deployment that is operationally and financially sound.