Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Career level:

Executive
Experienced Professional
Mid-Senior
Early Careerist

Recommended for:

Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle
Billing
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

On Demand Webinar | Intermediate | Patient Experience
This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to...
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On Demand Webinar | Intermediate | Patient Experience
New research reveals how healthcare consumerism has grown amid the pandemic. Before COVID-19, progress toward a digital retail experience had been steady but slow. Now, seemingly overnight, millions of consumers have experienced care throug...
Save
News | Patient Experience
How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.
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News | Patient Experience
New guidance from the CDC explains the steps required of hospital emergency departments when treating patients suspected of having COVID-19.
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How To | Patient Experience
The almost universal use of cell phones opens up the convenience and benefits of texting as a means of patient communication.
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On Demand Webinar | Basic | Patient Experience

Establishing the right model for patient payment: A University of Kansas Health System Case Study

On Demand Webinar | Basic | Patient Experience

Establishing the right model for patient payment: A University of Kansas Health System Case Study

Description

In an era of increasing high deductibles, steady shifting of healthcare costs from payers to individuals not only intensifies pressure on patients' pocketbooks, but also changes their attitude toward payment. More than half of patients are concerned about their ability to pay a medical expense of $1,000 or less, a recent survey shoes- and the less patients are able to afford their healthcare bills, the lower these bills drop in priority.

Two years ago, University of Kansas Health System (UKHS) saw the impact high-deductible plans were having on collections, bad debt, and days in accounts receivable (A/R) for both hospitals and professional accounts. At the time, UKHS offered an internal, 18-month payment plan for patients who faced difficulty paying for their out-of-pocket costs for care, but the monthly payment amounts were too high for some patients to manage.

UKHS redesigned its payment plan approach to include long-term, zero interest patient financing for patients in need, with discounts for true self-pay patients. The results have been outstanding:
  • Nearly 20 percent drop in bad debt
  • Seven-day reduction in days in A/R for professional accounts
  • Financing of $8.2 million in patient accounts, with a recourse rate of just 8 percent
  • Increased patient satisfaction
Find out how UKHS established a compassionate approach to patient collections that strengthens the organization's financial health during this session.
After this program, you'll be able to..
  • Gain insight into why 74 percent of Millennials, 68 percent of Generation X patients and 60 percent of Baby Boomers don't pay their medical bills in full.
  • Discover the difference long-term patient financing can make in improving collections and reducing bad debt.
  • Find four lessons learned UKHS gained that could help other hospitals and health systems considering a new model for patient financing.
  • Understand the keys to communicating a new patient financing model and the skills required to implement such a model.

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On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20

On Demand Webinar | Intermediate | Patient Experience

Diagnosis Financial Strain:One Organization's Approach to the Patient Financial Experience

This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to use cost accounting concepts to establish and manage appropriate operating budget results as well as how to use ROI concepts to assess and monitor strategic benefits in comparison to subsidy loss levels.

On Demand Webinar | Intermediate | Patient Experience

Creating a consumer-centric patient experience in a post-pandemic world

New research reveals how healthcare consumerism has grown amid the pandemic. Before COVID-19, progress toward a digital retail experience had been steady but slow. Now, seemingly overnight, millions of consumers have experienced care through digital channels, and that experience - both good and bad - has shaped attitudes and demands. There will be winners and losers among providers based on the ability to meet expectations of this newly minted and massive digital patient population - which, the research shows, has clear desires for what it wants and needs. In this session, we'll learn the phases of the digital patient journey and report on what consumers say are the realities of finding, accessing, and paying for care. The presentation will cover consumer preferences on healthcare shopping, cost transparency, communication, payment processes, and more, with strategies providers should consider for both short- and long-term success. As a takeaway, providers will learn the key steps to take in order to begin or advance their journey to an effective digital transformation.


Original Live Date: HFMA Digital Annual Conference (7/17/2020)

On Demand Webinar | Intermediate | Revenue Cycle

Creating a work-from-home playbook

Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.