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Hospitals and Other Providers
Physicians and Other Practitioners

Career level:


Recommended for:

Payer Contracting
Physician Practice
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

1 Year

Trend | Care Process Redesign
A home-centered strategy can help manage costs under value-based payment structures, increase patient satisfaction and manage total cost of care.
Trend | Care Process Redesign
Several payer-provider collaborations launched in Massachusetts seek to better manage Medicaid risk by including behavioral health resources, among other services.
Trend | Care Process Redesign
The dual risk of physician and mental health conditions often compound the cost of care. In fact, people with a combination of medical and behavioral issues have medical costs that are two times higher than the general population.
How To | Care Process Redesign
Healthcare organizations should use the concept of design thinking as an approach to problem solving, placing innovations in a larger, multidimensional context.
Case Study | Care Process Redesign
Through a holistic program that addresses senior patients’ psychological, social and physical health, a provider is successfully treating loneliness and improving outcomes.
On Demand Webinar | Overview | Care Process Redesign

Financial benefits of setting an effective patient engagement strategy for your organization

On Demand Webinar | Overview | Care Process Redesign

Financial benefits of setting an effective patient engagement strategy for your organization


This webinar reviews how an effective patient engagement strategy can drive bottom line improvements for your hospital or health system. We will review case studies and discuss how improved physician/patient interaction is tied to an overall increase in population health, quality and satisfaction. Learn about the financial benefits and ROI your organization can expect from a well-executed engagement strategy.

Original live webinar date: 2/26/2019
After this program, you'll be able to..
  • Identify key elements in a effective patient engagement strategy
  • Understand how an effective patient engagement strategy can improve your organization's financial metrics in meaningful ways, including; appointment volume and value, referral capture, payment of copays and A/R reduction
  • Administer best practices during an implementation of a patient engagement solution

Related Courses | Operations Management

Certification | Overview | Physician Practice Revenue

Certified Specialist Physician Practice Management Recertification

The CSPPM recertification program is recommended for active, eligible, HFMA CSPPM certificants with an upcoming maintenance due date of May 31, 2020. Not sure when your CSPPM expiration date is? Sign in, click your profile image in the upper right corner, select My Development, and then click on the Certifications tab near the center of your page. You'll see your certifications along with their expiration date.

HFMA requires that eligible CSPPM certificants gain competence in the physician practice management arena by taking a short assessment every two years. This program provides healthcare organizations with a means to ensure that their staff has the body of knowledge necessary to meet their demands.

CSPPM recertification course outline:

  • Encounter Processing
  • Accounts Receivable: Collections, Policy, and Evaluation
  • Budgeting and Benchmarking
  • Integrated Health Systems and Managed Care

Assessment information:
This online program includes the above recertification courses and a recertification assessment. The assessment has 50 multiple choice questions and you have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. Please keep this in mind, as the deadline to complete the recertification assessment (to maintain your certification) is May 31, 2020.

On Demand Webinar | Overview | Revenue Cycle

Building a better network for patients, providers and the bottom line

Healthcare leaders are establishing integrated networks (CINs) to enhance patient care, reduce costs, and drive the transition to value. This webinar describes how to build an engaged provider network of primary care physicians and specialist within the system, as well as employed and independent physicians across other settings of care throughout the community - which is critical to any CIN's success.

Learn how and why an adopted data-driven approach for developing a robust provider network serves as the foundation for a new patient referral strategy that reduces leakage and improves continuity of care. These real-world insights will highlight how to grow your network while also keeping it narrow to ensure that patients receive the highest-value care.

On Demand Webinar | Basic | Revenue Cycle

5 ways disease management and telemonitoring programs with home health can transform quality of care

Providers and insurers have a financial stake in keeping patients out of the hospital. When an effective system isn't in place, the cost can be striking. Those costs can absolutely be saved. This webinar will review the challenges that hospitals and home health agencies face when dealing with chronic disease and readmissions. The webinar will also explore an efficient solution.

Home telemonitoring can augment home healthcare services during a patient's transition from hospital to home. With these strategies you can decrease readmissions, decrease skilled nursing visits and increase patient satisfaction and compliance.

On Demand Webinar | Intermediate | Accounting and Financial Reporting

Provider costing to assess physician financial performance

Physician performance, both in terms of clinical quality and financial profitability, continues to be a key component of operational success in healthcare. Considering their work is often not only clinical, but also includes academic, research and administrative responsibilities, how does one accurately and completely assess these activities and determine the cost of care provided by physicians? Drawing on the experience of St. Joseph's Health in Paterson, New Jersey. This webinar explores the unique aspects of provider costing and decision support to fully analyze and report physician financial performance.