Impact the Bottom Line Through Cultural Transformation
This session will provide an overview of how one organization transformed its culture and reputation to show positive impact on financial results and sustainability. Specific strategies and implementation of projects will highlight areas that have the potential to transform the internal culture, investment in staff rebranding and changing public perception and the major impact to overall financial sustainability of the organization. You will also learn how the culture change impacted the response to recent pandemic.
Employee Engagement that Drives KPIs
During this session the presenters will demonstrate how Nebraska Medicine implemented multiple rewards and recognition for staff members to drive changes with their KPIs. They will demonstrate how applying automation, creating individual report cards, and overall education requirements led to positive changes with their AR days and aging.
Creating a work-from-home playbook
Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.
Navigating Through Pandemic
Overnight, COVID-19 has disrupted the healthcare delivery and financing landscape in ways that are both obvious and subtle. As health system leaders navigate through the pandemic, they will need to re-evaluate their strategic plans and related capital priorities to ensure they are aligned with both the social and economic realities in their markets.