COVID-19: An interview with Joe Fifer (Spring 2020 Virtual Conference On-demand)
In this session, HFMA President and CEO Joe Fifer offers perspectives on the health care system's response to the COVID-19 pandemic, including short- and long-term implications for provider organizations and other health care stakeholders.
Original live webinar date: 4/9/2020
Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.
Patient Financial Communication
In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.
Trends in Healthcare Policy
This course explores trends in the ongoing development of state and federal healthcare policies and covers topics related to the national healthcare debate. It also discusses increased employer and consumer awareness and its impact on healthcare policies, outcomes-based reimbursement approaches, and improved outcomes and increased value through coordination of care. The course examines the key issues behind healthcare reform and the main elements of the 2010 law.