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Hospitals and Other Providers
Health Plans
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Patient Financial Services
Patient Engagement
Physician Practice
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

18 Months

Article | Consumerism
Whether holding charges or billing, healthcare organizations should be communicating with patients about their financial responsibility.
Column | Consumerism
HFMA President and CEO Joe Fifer addresses issues related to the patient financial experience — and journalists who are covering it —during the COVID-19 pandemic.
Podcast | Consumerism
Keith Gruebele of BHG Patient Lending discusses the importance of gentle but productive patient financial conversations in a time when the clinical and financial stakes are higher than ever. Also in this episode, two leaders from Luminis He...
Column | Consumerism
HFMA President and CEO Joe Fifer suggests that the patient financial experience can be improved by taking a page from the Disney playbook..
Podcast | Consumerism
Ceci Connolly of the Alliance of Community Health Plans talks with HFMA President and CEO Joe Fifer about the slow move to value and why health systems should be watching outside disruptors. Also, HFMA Chair Mike Allen interviews Optum360's...
Course | Basic | Consumerism

Price Transparency

Course | Basic | Consumerism

Price Transparency


This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.

Estimated course completion time: 1 hour
After this program, you'll be able to..
  • Identify the components of the pricing determination process

Related Courses | Consumerism

On Demand Webinar | Overview | Coronavirus

COVID-19: An interview with Joe Fifer (Spring 2020 Virtual Conference On-demand)

In this session, HFMA President and CEO Joe Fifer offers perspectives on the health care system's response to the COVID-19 pandemic, including short- and long-term implications for provider organizations and other health care stakeholders.

Original live webinar date: 4/9/2020

Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Estimated course completion time: 30 minutes

Course | Intermediate | Patient Financial Communications

Patient Financial Communication

In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.

Estimated course completion time: 30 minutes

Course | Intermediate | Healthcare Reform

Trends in Healthcare Policy

This course explores trends in the ongoing development of state and federal healthcare policies and covers topics related to the national healthcare debate. It also discusses increased employer and consumer awareness and its impact on healthcare policies, outcomes-based reimbursement approaches, and improved outcomes and increased value through coordination of care. The course examines the key issues behind healthcare reform and the main elements of the 2010 law.

Estimated course completion time: 30 minutes