Free for HFMA Members
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Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Career level:

Experienced Professional

Recommended for:

Patient Access
Patient Financial Services
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:



Knowledgeable in establishing patient payment plans

Course Availability:

1 Year

Article | Revenue Cycle
HFMA's Digital Annual Conference continues July 15 and July 17 with sessions to help healthcare finance professionals handle revenue cycle and clinical care challenges amid the pandemic.
Live Webinar | Revenue Cycle
Revenue cycle operations have evolved slowly from the days of paper transactions and records to computers and spreadsheets. Over the last 24-months we rapidly added in robotic process automation also known as RPA or Bots. However, Bots quic...
On Demand Webinar | Intermediate | Revenue Cycle
In the past decade healthcare organizations have become increasingly inundated by a tidal wave of data from various sources. Processing that data in an efficient and scalable manner has become challenging. One successful approach has been t...
Live Webinar | Revenue Cycle
Emergency departments are healthcare's safety net, but COVID-19 has resulted in tremendous drops in patient volume. Savvy healthcare executives and emergency medicine groups seek out new strategies to drive better outcomes, reduce clinicin ...
News | Revenue Cycle
HFMA members are putting their work-from-home situations and downtime due to stay-at-home directives to good use: 2,171 members passed HFMA certification exams between March 13 and April 27, 2020.
On Demand Webinar | Intermediate | Revenue Cycle

How Meadows Regional Medical Center's patient payment plan improved collections and reduced bad debt

On Demand Webinar | Intermediate | Revenue Cycle

How Meadows Regional Medical Center's patient payment plan improved collections and reduced bad debt


More than half of patients are concerned about their ability to pay a medical expense of $1,000 or less. Payment plans are one way to ease patients' financial concerns while increasing collection rates. Many hospitals don't offer these payment plans, and those who do aren't talking to patients about their payment options. Meadows Regional Medical Center will share its success in developing payment plans that resonate with patients. Meadows Regional boasts a 98% collection rate for no-interest plans and a 79% for low-payment plans. The medical center's approach boasts revenue, patient engagement and patient satisfaction.
After this program, you'll be able to..
  • Discover the difference long term patient financing made for Meadows Regional Medical Center in improving collections and reducing bad debt
  • Learn to implement a new model for patient payment plans, the keys to communicating patient financing options and the skills required to manage this approach

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On Demand Webinar | Basic | Coronavirus

Predict the other side of COVID-19 with strategic intelligence

What if you predict with 90% accuracy what the healthcare market will look like on the other side of the COVID-19 pandemic?  What will your new competitive landscape look like? How will the regulatory environment change? Could obvious operational shifts like the rise of telemedicine be accompanied by less obvious but far more structural changes like nationalized healthcare in the United States?

Join us as we discuss how incorporating prediction market research and market intelligence monitoring into your strategy, especially in these unprecedented times, can deliver tremendous value to your healthcare organization.

Original Live Webinar Date: 6/17/20

On Demand Webinar | Overview | Coronavirus

15 New CMS cash opportunities for providers

CMS is issuing more billing and payment updates at a faster pace than providers have ever experienced.  This "quick update" session will outline 15 new revenue producing services and/or specific codes to be charged and billed for additional reimbursement.

Original Live Webinar Date: 5/29/20

On Demand Webinar | Basic | Coronavirus

Help patients awaiting treatment by accelerating elective procedure

The financial ramifications of the ongoing COVID-19 pandemic will be a core challenge for providers to overcome as they stabilize from the disruption of regular business operations. Navigating the shift back to doing elective procedures again in the wake of COVID-19 will require a prescriptive roadmap that will assist health systems re-engage patients.

Hear from providers on how their organization responded to COVID-19 crisis and how they seek to re-engage patients with postponed elective services by establishing a framework for outreach, care coordination and dynamic journeys that engage patients.

Original Live Webinar Date: 6/9/20

On Demand Webinar | Basic | Coronavirus

The Future of AP After Business Disruptions: COVID-19 Impact of Healthcare Payments

The impact of COVID-19 is forcing businesses to modify their behaviors and look for innovative ways to streamline and automate processes that often require a physical presence. Accounts payable departments have faced this challenge when processing manual payments. Businesses have had to accommodate a virtual workforce, which has highlighted problems processing these manual payments.

Automating your accounts payable process will allow you to analyze valuable spend and supplier data in order to generate operational efficiencies and maximize savings. Join Edwin Benson, Director, Comdata Corporate Payments as he discusses these challenges and explore ways business can look to automate their accounts payable process.

Original Live Webinar Date: 6/11/20