Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Billing
Business Operations
Clinical Operations
Collections
Patient Engagement
Patient Financial Services

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

Column | Coronavirus
Healthcare organizations should be prepared for the challenges of unprecedented flu/COVID-19 season, with a primary fiocus on encouraging people to get flu shots, arranging for appropriate testing, promoting habits that contribute to health...
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Column | Coronavirus
Far more attention has been paid to the direct effects of COVID-19 on the healthcare system, including on hospitals, than to its indirect effects on hospitals, which include the impact on care other than COVID-19-related care.
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Blog | Coronavirus
Several clarifications related to the treatment of depreciation, expenses for stockpiling PPE and revenue to the HHS Provider Relief Fund (PRF) FAQs were released Nov. 18 by the U.S. Department of Health & Human Services.
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News | Coronavirus
Hospitals and other providers are urging the lame-duck Congress to provide more COVID-19 provider relief and to tweak rules for physicians in value-based payment models.
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News | Coronavirus
The health of patients, including those with chronic diseases, is worsening during the pandemic, say clinicians.
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On Demand Webinar | Basic | Coronavirus

Lessons learned from COVID-19 Optimizing patient engagement with cloud

On Demand Webinar | Basic | Coronavirus

Lessons learned from COVID-19 Optimizing patient engagement with cloud

Description

In the wake of COVID-19, many healthcare providers that traditionally relied on physical office space had to quickly adapt their operations to meet regulatory guidelines and ensure the safety of their employees by shifting to remote work. On top of these workforce restrictions, healthcare organizations of all types undoubtedly saw an increase in call volume and patient engagement due to the pandemic.

Without a physical office, corporate VPN, or standard equipment, many were faced with challenges and learning lessons when forced to turn to new methods of patient communication and productivity. Listen to this webinar as revenue cycle and patient experience leaders discuss the tools and best practices to optimize patient engagement, manage increased call volumes, and drive performance when operating with a remote workforce.
After this program, you'll be able to..
  • Identify top patient engagement strategies to help manage increased call volumes due to COVID-19.
  • Recognize best practices for optimizing the patient experience when shifting to a work from home environment.
  • Review challenges and solutions providing seamless communications on the patient's channel of choice throughout the entire customer journey.
  • Apply lessons learned from industry leaders to your organization's business continuity and disaster recovery (BCDR) plans.

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How to accelerate financial results of a specialty pharmancy

As the prevalence of specialty medications continue to grow, health systems are uniquely positioned to enhance care for patients who require these high-cost, hard-to- manage drugs. In addition to improving clinical outcomes, patient engagement, physician satisfaction and cost of care, a health system specialty pharmacy service can drive incremental revenue and improve profitability - key benefits considering COVID-19 and recent drug manufacturer 340B contract pharmacy policies.

This discussion will outline:

  • The importance of embedding pharmacists and pharmacy liaisons into care teams to improve patient adherence and outcomes
  • Why a comprehensive opportunity assessment is critical to ensure long-term success and overcome barriers to growth
  • How accelerating an in-house specialty pharmacy service can protect against the financial impact of recent drug manufacturer 340 contract pharmacy policies
Original Live Webinar Date: 10/21/20

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Original Live Webinar Date: 11/10/20

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Hear executives from Saint Luke's Health System of Kansas City and Mary Washington Healthcare address the new challenges and how they improved cost accounting with advanced methodologies, like the HFMA-Strata Cost Accounting Adoption Model (L7TM) to advance cost accounting.

Original Live Webinar Date: 11/5/20

On Demand Webinar | Basic | Supply Chain Management

Executive Panel: Pandemic insights on medical equipment management

Clinicians and operations staff delivered heroic efforts when the pandemic hit the United States in early 2020. At the outset of the pandemic, gaps in our nationwide equipment procurement processes were exposed - leaving caregivers on the front lines short of the vital equipment they needed for care. Since then, new challenges have emerged as integrated delivery networks (IDNs) and hospitals struggle to efficiently manage a flood of new equipment and tighter budgets, all while preparing for a COVID-19 spike in the Fall. In this webinar, you will hear stories from the front lines about what equipment management practices worked well and which ones didn't. You'll also walk away with strategies for procuring and managing equipment while staying financially viable in the months and years ahead.