Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers

Career level:

Executive
Mid-Senior

Recommended for:

Healthcare Revenue Integrity
Billing
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

On Demand Webinar | Intermediate | Revenue Cycle
Increasing federal and state regulations are causing many hospitals to struggle to stay up to date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This pre...
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Live Webinar | Revenue Cycle
With the cancellation of elective surgeries due to COVID-19, health system leaders must navigate their organization to a new financial future. Join as we outline an entirely new tranche of cost savings that can be achieved by maximizing the...
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On Demand Webinar | Intermediate | Revenue Cycle
Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to ...
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On Demand Webinar | Basic | Revenue Cycle
Progressive systems are modernizing their revenue cycle operations, unlocking efficiencies, simplifying administrative work, digitally engaging patients and eliminating denials. These case studies highlight ways to automate and streamline t...
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On Demand Webinar | Basic | Revenue Cycle
In an increasingly tight labor market, patient account representative engagement is more important than ever, especially in light of increased patient experience expectations. Engaging patient account representatives is challenging yet crit...
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On Demand Webinar | Basic | Revenue Cycle

Motivating a new culture of collections

On Demand Webinar | Basic | Revenue Cycle

Motivating a new culture of collections

Description

Change is inevitable. And sometimes we need to create change within our organizations to stop the cycle of being reactive to external changes and realize the benefits of being proactive.

In this webinar, you'll hear how leadership at Nebraska Medicine utilized change to successfully bring two revenue cycles together. You will hear how improvements in the billing processes and the adoption of a patient finance program resulted in increased patient collections. Nebraska Medicine's leadership will explain how a well-planned approach to staff training led to greater staff engagement and patient satisfaction.
After this program, you'll be able to..
  • Discuss how to best leverage people, processes and training through change
  • Evaluate the important considerations in implementing new patient payment options to increase collections
  • Employ Key Performance Indicators (KPIs) that will influence your decision-making process and motivate change

Related Courses | Revenue Cycle

On Demand Webinar | Intermediate | Revenue Cycle

Living in a price transparent world

Increasing federal and state regulations are causing many hospitals to struggle to stay up to date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This presentation is designed to address the regulatory requirements for satisfaction. We will also address next steps for you to consider when preparing for upcoming price transparency requirements. With the help of a hospital revenue cycle leader, we will dive into the challenges providers face and discuss solutions for tackling the complexities of living in a price transparent world.

On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20

On Demand Webinar | Intermediate | Revenue Cycle

Creating a work-from-home playbook

Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.


Original Live Date: HFMA Digital Annual Conference (7/17/2020)

On Demand Webinar | Basic | Revenue Cycle

Rapid Fire Case Studies - optimize the revenue cycle

Progressive systems are modernizing their revenue cycle operations, unlocking efficiencies, simplifying administrative work, digitally engaging patients and eliminating denials. These case studies highlight ways to automate and streamline to optimize the revenue cycle. 


Original Live Date: HFMA Digital Annual Conference (7/17/2020)