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Hospitals and Other Providers

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Client Services
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

18 Months

Executive Roundtable | Patient Access
Learn key takeaways from 15 revenue cycle leaders who shared performance at the HFMA Digital Annual Conference lessons learned around ways to strengthen and sustain revenue cycle.
Article | Patient Access
A revenue cycle management company talks about the importance of experience, versatility, and customer service when responding to current and emerging revenue cycle challenges.
Fact Sheet | Patient Access
HFMA presents a summary of CMS's final rule on interoperability and patient access to health data.
Course | Basic | Patient Access
This course highlights the various types of health insurance that your patients may present at registration. Weâ ll review the fundamentals of Medicare, Medicaid, and third-party liability plans along with the differences in commercial and...
Course | Basic | Patient Access

Advance Directives and Bedside Registration

Course | Basic | Patient Access

Advance Directives and Bedside Registration


This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as "Jane/John Doe" registrations. This course explains how patient access staff should interact with emergency patients to avoid violating the Emergency Medical Treatment and Active Labor Act (EMTALA).

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the purpose of advance directives.
  • List the general types of advance directives and explain what each covers.
  • Identify how to explain advance directives to the patient.
  • Differentiate between bedside registration and traditional registration in terms of similarities and differences.
  • List the basic steps involved in bedside registration.
  • Recognize the unique aspects of emergency department registration.
  • Recognize how and why express or mini registrations are done.
  • Identify when a Jane/John Doe registration is warranted.
  • Define EMTALA.
  • Recognize when some registration information may be obtained from the patient without risk of violating EMTALA.

Related Courses | Patient Access

On Demand Webinar | Basic | Revenue Cycle

RWJBarnabas improves access with aggressive growth strategy

Today's healthcare consumers increasingly shop for providers like they shop for other items, with 78% at two or more physicians before making an appointment with a new practice. Given fierce competition and budgetary pressures, provider growth depends on processes that are proven to drive commercially insured patients. To attract new patients, RWJBarnabas strives to meet consumers where they are as they search online for healthcare and to make it easy to access services.

Join this session to learn how RWJBarnabas added over $20 million in contribution margin across more than 600 designated providers, with a 6:01 ROI based on new patients alone, and divested from other programs that proved less effective.

Original Webinar Live Date: 11/18/20

On Demand Webinar | Intermediate | Revenue Cycle

Creating a work-from-home playbook

Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)

On Demand Webinar | Basic | Patient Financial Communications

Addressing the Patient Financial Experience in Today's Challenging Healthcare Environment

This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how to best address patient financial concerns.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)

On Demand Webinar | Overview | Financial Leadership

The Business of Caring: Increasing Value Through Outcomes-Based Staffing

The linkage between nursing care and patient outcomes is widely accepted, yet it is often difficult to achieve an evidence-based allocation of nursing resources that is understood and accepted by all. Join representatives from HFMA, AONL, and ANA in an exploration of the evolution from conventional, quasi-adversarial nursing/finance working relationships to patients-first interprofessional collaboration. Walk away with a collaborative action plan to improve nursing resource allocation and thereby improve the value of care that patients receive. 

Original Live Date: HFMA Digital Annual Conference (6/26/2020)