Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Business Partners

Career level:

Experienced Professional
Student
Early Careerist

Recommended for:

Patient Access
Patient Experience

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

Course | Basic | Patient Access
In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also pr...
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Course | Basic | Patient Access
In this course we will address scheduling processes, including<div><ul><li>Patient identification</li><li>Requested service</li><li>Medical necessity screening</li><li>Medicare Advance Beneficiary Notice of Noncoverage processing</li><li>Pa...
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Course | Basic | Patient Access
In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's i...
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Course | Overview | Patient Access
In this course we will address the basic billing rules for major health plans, including an overview of basic billing features and benefits, types of billing rules and minor claim payers and plans.<div><br></div><div>Estimated course comple...
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Course | Basic | Patient Access
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfacti...
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Course | Basic | Patient Access

Advance Directives and Bedside Registration

Course | Basic | Patient Access

Advance Directives and Bedside Registration

Description

This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as "Jane/John Doe" registrations. This course explains how patient access staff should interact with emergency patients to avoiding violating the Emergency Medical Treatment and Active Labor Act (EMTALA).

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the purpose of advance directives
  • List the general types of advance directives and explain what each covers
  • Identify how to explain advance directives to the patient
  • Differentiate between bedside registration and traditional registration in terms of similarities and differences
  • List the basic steps involved in bedside registration
  • Recognize the unique aspects of emergency department registration
  • Recognize how and why express or mini registrations are done
  • Identify when a Jane/John Doe registration is warranted
  • Define EMTALA
  • Recognize when some registration information may be obtained from the patient without risk of violating EMTALA

Related Courses | Patient Access

Course | Basic | Patient Access

Pre-Registration and Insurance Verification

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.


Estimated course completion time: 30 minutes

Course | Basic | Patient Access

Scheduling

In this course we will address scheduling processes, including

  • Patient identification
  • Requested service
  • Medical necessity screening
  • Medicare Advance Beneficiary Notice of Noncoverage processing
  • Patient instructions
  • Scheduler instructions
  • Order requirements
Estimated course completion time: 30 minutes

Course | Basic | Patient Access

Importance of Insurance Verification

In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim.


Estimated course completion data: 30 minutes

Course | Overview | Patient Access

Health Plans - An Overview

In this course we will address the basic billing rules for major health plans, including an overview of basic billing features and benefits, types of billing rules and minor claim payers and plans.


Estimated course completion time: 30 minutes