RWJBarnabas improves access with aggressive growth strategy
Today's healthcare consumers increasingly shop for providers like they shop for other items, with 78% at two or more physicians before making an appointment with a new practice. Given fierce competition and budgetary pressures, provider growth depends on processes that are proven to drive commercially insured patients. To attract new patients, RWJBarnabas strives to meet consumers where they are as they search online for healthcare and to make it easy to access services.
Join this session to learn how RWJBarnabas added over $20 million in contribution margin across more than 600 designated providers, with a 6:01 ROI based on new patients alone, and divested from other programs that proved less effective.
Creating a work-from-home playbook
Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.
Addressing the Patient Financial Experience in Today's Challenging Healthcare Environment
This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how to best address patient financial concerns.
The Business of Caring: Increasing Value Through Outcomes-Based Staffing
The linkage between nursing care and patient outcomes is widely accepted, yet it is often difficult to achieve an evidence-based allocation of nursing resources that is understood and accepted by all. Join representatives from HFMA, AONL, and ANA in an exploration of the evolution from conventional, quasi-adversarial nursing/finance working relationships to patients-first interprofessional collaboration. Walk away with a collaborative action plan to improve nursing resource allocation and thereby improve the value of care that patients receive.