Engaging a Multigenerational Workforce with Gamification
In an increasingly tight labor market, patient account representative engagement is more important than ever, especially in light of increased patient experience expectations. Engaging patient account representatives is challenging yet critical for every provider. Learn how one organization tackled this challenge through a multi-generational approach to gamificiation that can improve productivity and staff focus on organizational and individual goals, as well as reduce turnover. Understanding the tendencies of each generation can assist in creating pathways for representative engagement.
Healthcare Evolution: Revenue Protection in an Era of Uncertainty
Payment uncertainty in the U.S. healthcare system has become an exhaustive burden for all stakeholders - and further amplified by COVID-19. Healthcare costs and inconsistent volumes demand a holistic, long-term strategy for financial viability. At the same time, legislative reform and regulatory attempts to address shortfalls in quality, cost, and outcome have stalled, perpetuating inefficiencies and burdensome rules that add expenses instead of removing them. This session will offer effective strategies to help healthcare providers protect them earned revenue and empower frictionless, postive patient experiences.
How One Health System Transformed Cost for a Post-COVID Future
Attendees will learn about cost transformation from a heatlh system undergoing comprehensive, log-term restructuring and performance improvement. A Virtua Health executive will discuss how the acquisition of Lourdes Health was the impetus to rethink the entire organization and share the challenges and successes of such a broad initiative.
What's your (new) financial persona?
Where do you fit when looking at diversifying future revenue streams: Do you lean toward a defensive position - reverting to your core business; or an offensive position - focusing on growth strategies that will generate new and diversified revenue streams and capture margin? This challenge has taken on a new urgency in a post-COVID-19 economy. In this session, you'll explore potential paths for organizational recovery that depend less on traditional core revenue streams. Rather, you'll be challenged to think about co-owning margins with new partners and solutions, examine what it would take to capture the equivalent NPR from strategic diversification, and create a framework for the future that is metric as well as outcome-based.