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Hospitals and Other Providers
Health Plans
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Financial Services
Managed Care
Patient Accounts
Physician Practice

Advance Preparation:




Course Availability:

18 Months

Fact Sheet | Patient Access
HFMA presents a summary of CMS's final rule on interoperability and patient access to health data.
Trend | Patient Access
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
Executive Roundtable | Patient Access
A roundtable of healthcare financial leaders explores strategies for optimizing the revenue cycle to reduce cost-to-collect, limit revenue leakage and meet patient and payer expectations.
News | Patient Access
In 2018, 1.9 million fewer people were covered by some type of health insurance, and they were most likely former Medicaid enrollees, according to new federal survey data.
Course | Basic | Patient Access

Importance of Insurance Verification

Course | Basic | Patient Access

Importance of Insurance Verification


In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim.

Estimated course completion data: 30 minutes
After this program, you'll be able to..
  • Recognize the basic features of Medicare and Medicaid
  • Recognize the basic features of commercial insurance vs. managed care
  • Recognize the basic features of third-party liability plans
  • Recognize how to perform insurance verifications and authorizations
  • Identify the process of coordinating benefits when patients have multiple insurance plans

Related Courses | Patient Access

On Demand Webinar | Overview | Patient Financial Communications

New patient access, interoperability and information blocking rules

Health care professionals need to understand that the rules governing health information are changing.  Under current final rules, providers and health plans must share data directly with patients, and if a patient requests their data be shared with an app on their phone, you must comply.

These new rules change the nature of health information as we know it, and they bring new challenges-and new actors - into the more traditional health care market.

Learn about these new rules, where they came from, and what they could mean for you and your business from an expert that helped craft the federal statute creating these new rules.

Original Live Webinar Date: 4/29/20

On Demand Webinar | Basic | Coronavirus

Solutions to manage an increasing self-pay population (Responsive Revenue Cycle Management Virtual Conference 4/30/20)

Providers are facing a dramatic increase in self-pay patients as a result of the economic fallout related to COVID-19 epidemic. Providers are desperately seeking options to compassionately care for these patients while remaining fiscally viable so they can continue to deliver upon their mission. Learn strategies to find insurance coverage and public assistance while communicating with patients with a reduced-touch environment. In this session, Waystar will discuss key solutions that will enable providers to assess charity eligibility, discover potential COBRA coverage, and digitally engage with their patients.

Original Live Webinar Date: 4/30/20

On Demand Webinar | Basic | Coronavirus

How to manage revenue cycle and operational stability throughout a healthcare crisis (Responsive Revenue Cycle Management Virtual Conference On-demand)

The global COVID-19 pandemic has put the U.S. economy in a fragile state, causing a ripple effect down to the healthcare organizations.  Many elements of this crisis are already impacting the revenue cycle, from forcing leaders to expand remote work options to more employees, to managing the surge of patient volumes, while balancing the demands for information, access and care.

In addition, even with proposed adjustments to reimbursement rates for treating COVID-19 patients, provider are financially at risk due to the loss of elective procedures and non-essential routine visits and screenings, which can be a primary source of revenue for many organizations.  While delaying these visits caused short-term access issues.

Listen to this webinar to discuss how health systems and practices can drive strategies before, during and after the peak of a healthcare crisis to optimize revenue cycle operations and financial performance.

Original Live Webinar Date (4/30/20)

On Demand Webinar | Overview | Revenue Cycle

Use the butterfly effect to prevent denials, improve financial results

A butterfly flaps its wings, causing a hurricane halfway around the world.  Learn how to apply the butterfly effect by making minor changes in the front-end of your revenue cycle to eliminate denials, increase POS collections and improve patient satisfaction, causing minor financial improvements.

We'll breakdown how Magnolia Regional Health Center used the butterfly effect to impact patient access, leading to a 50% reduction in denials, 600% increase in cash collections and 90th percentile in patient satisfaction. You'll learn how to put the butterfly effect to work in the front-end of your revenue cycle.

Original Live Webinar Date:  4/7/20