In this course we will address scheduling processes, including
- Patient identification
- Requested service
- Medical necessity screening
- Medicare Advance Beneficiary Notice of Noncoverage processing
- Patient instructions
- Scheduler instructions
- Order requirements
PAE: Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.
PAE: Pre-Registration and Insurance Verification
In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.
PAE: Advance Directives and Bedside Registration
This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as "Jane/John Doe" registrations. This course explains how patient access staff should interact with emergency patients to avoiding violating the Emergency Medical Treatment and Active Labor Act (EMTALA).