Improving the patient financial experience through intense consumer focus
Many healthcare organizations apply tremendous effort and resources to ensure that patients have a positive experience. However, this good will is often diluted by a negative financial experience. Learn how to insulate the patient, and your staff, from complexities of the revenue cycle by implementing consumer-friendly technologies that have ben proven successful in other industries.
Original live webinar date - 3/5/20
This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.
Patient Financial Communications: Time of Service
HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction.
Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in non-emergency situations. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.
Patient Financial Communication
In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.