Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Early Careerist
Executive
Experienced Professional
Mid-Senior
Student

Recommended for:

Client Services
Patient Access
Patient Engagement
Patient Experience
Patient Financial Services
Physician Practice
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

On Demand Webinar | Intermediate | Patient Experience
This session will present an effective process for assessing physician financial performance from an operational and strategic standpoint. The speakers will share a defined process to manage physician financial performance, including how to...
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On Demand Webinar | Intermediate | Patient Experience
New research reveals how healthcare consumerism has grown amid the pandemic. Before COVID-19, progress toward a digital retail experience had been steady but slow. Now, seemingly overnight, millions of consumers have experienced care throug...
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News | Patient Experience
How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.
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News | Patient Experience
New guidance from the CDC explains the steps required of hospital emergency departments when treating patients suspected of having COVID-19.
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How To | Patient Experience
The almost universal use of cell phones opens up the convenience and benefits of texting as a means of patient communication.
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Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

Description

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the objective of the HCAHPS initiative

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Without a physical office, corporate VPN, or standard equipment, many were faced with challenges and learning lessons when forced to turn to new methods of patient communication and productivity. Listen to this webinar as revenue cycle and patient experience leaders discuss the tools and best practices to optimize patient engagement, manage increased call volumes, and drive performance when operating with a remote workforce.

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