Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Business Partners
Physicians and Other Practitioners

Career level:

Experienced Professional
Student
Early Careerist
Executive
Mid-Senior

Recommended for:

Patient Access
Patient Experience
Revenue Cycle
Client Services
Patient Engagement
Patient Financial Services
Physician Practice

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

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Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

Description

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the objective of the HCAHPS initiative

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