Free for HFMA Members
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Hospitals and Other Providers
Business Partners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

18 Months

Policies and Practices | Patient Financial Communications
HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.
Executive Roundtable | Patient Financial Communications
A roundtable of healthcare revenue cycle leaders examines the pressing need to keep patients at the center of revenue cycle activities to increase yield and patient satisfaction while lowering administrative costs.
Blog | Patient Financial Communications
While the proposed health plan price transparency rule will likely be challenged, if it survives those challenges, it will be far more impactful on health spending than the negotiated charge-posting requirement.
Podcast | Patient Financial Communications
David Shelton of PatientMatters talks about how the industry can eliminate surprise bills for good. Rich Daly interviews Paul Anderson from Strata Decision Technology about total cost of care. Also, five ways to engage millennial patients.
Policies and Practices | Patient Financial Communications
These measurement criteria are based on the Patient Financial Communications Best Practices.
Course | Basic | Patient Financial Communications

Patient Financial Communication

Course | Basic | Patient Financial Communications

Patient Financial Communication


In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the steps included in a financial counseling session
  • Identify the purpose of financial counseling

Related Courses | Patient Financial Communications

Course | Overview | Transparency

Price Transparency

This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.

Estimated course completion time: 1 hour

On Demand Webinar | Basic | Revenue Cycle

You can have it all: Loyal patients and self-pay reimbursement

Collecting patient self-pay and keeping patients loyal don't have to be mutually exclusive. In fact, since many people now weigh affordability and convenience equally with quality care outcomes, successful health systems are those that differentiate by appealing to patients as retail consumers. Hear best practices from CentraCare Health in Minnesota, Maine General Health and UPMC Pinnacle in Pennsylvania that keep patients returning to their health system while contributing to bottom line performance.

On Demand Webinar | Basic | Revenue Cycle

Consolidated Patient Billing: Explore innovative ways to drive increased collections

Implementing single-statement billing can be a daunting task for providers. Given the range of options, decisions and changes that must take place, combined with the operational work flow, providers need guidance and support to help them launch consolidated statements within their organizations.

With the right approach and strategic outlook, consolidated statements can be a win-win for both providers and patients. Patients benefit from simple billing - everything's all in one place with one check to write and one-stop shopping for customer service. Providers also benefit from cost savings achieved through economies of scale and staffing efficiencies associated with reduced mailings.

This webinar will help providers develop their own 4-step readiness plan and best practices to transition to single-statement billing with the goals of achieving positive outcomes for patients, and deploying a successful deployment that is operationally and financially sound.

Course | Overview | Transparency

Healthcare Dollars and Sense - Price Transparency

This course addresses the HFMA Healthcare Dollars and Sense initiative and its impact on revenue cycle operations.

Estimated course completion time: 1 hour