Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Business Partners
Health Plans
Physicians and Other Practitioners

Career level:

Experienced Professional
Student
Early Careerist

Recommended for:

Patient Access
Patient Accounts
Registration

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

Course | Basic | Patient Access
In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's i...
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Course | Basic | Patient Access
This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in...
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Trend | Patient Access
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
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Executive Roundtable | Patient Access
A roundtable of healthcare financial leaders explores strategies for optimizing the revenue cycle to reduce cost-to-collect, limit revenue leakage and meet patient and payer expectations.
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News | Patient Access
In 2018, 1.9 million fewer people were covered by some type of health insurance, and they were most likely former Medicaid enrollees, according to new federal survey data.
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Course | Basic | Patient Access

Pre-Registration and Insurance Verification

Course | Basic | Patient Access

Pre-Registration and Insurance Verification

Description

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.

Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Identify the purpose of insurance verification

Related Courses | Patient Access

Course | Basic | Medicare Payment and Reimbursement

Scheduling

In this course we will address scheduling processes, including

  • Patient identification
  • Requested service
  • Medical necessity screening
  • Medicare Advance Beneficiary Notice of Noncoverage processing
  • Patient instructions
  • Scheduler instructions
  • Order requirements
Estimated course completion time: 30 minutes

Course | Intermediate | Patient Experience

Patient Experience and Satisfaction

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.


Estimated course completion time: 30 minutes

On Demand Webinar | Overview | Revenue Cycle

Improving the patient financial experience through intense consumer focus

Many healthcare organizations apply tremendous effort and resources to ensure that patients have a positive experience. However, this good will is often diluted by a negative financial experience.  Learn how to insulate the patient, and your staff, from complexities of the revenue cycle by implementing consumer-friendly technologies that have ben proven successful in other industries.

Learn how, with this approach, Baton Rouge General has improved customer satisfaction cultivated a more efficient collections team and a significantly boosted patient collections.

Original live webinar date - 3/5/20

Course | Basic | Consumerism

Price Transparency

This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.


Estimated course completion time: 1 hour