In this course we will address scheduling processes, including
- Patient identification
- Requested service
- Medical necessity screening
- Medicare Advance Beneficiary Notice of Noncoverage processing
- Patient instructions
- Scheduler instructions
- Order requirements
Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.
Improving the patient financial experience through intense consumer focus
Many healthcare organizations apply tremendous effort and resources to ensure that patients have a positive experience. However, this good will is often diluted by a negative financial experience. Learn how to insulate the patient, and your staff, from complexities of the revenue cycle by implementing consumer-friendly technologies that have ben proven successful in other industries.
Original live webinar date - 3/5/20
This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.