DETAILS

Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Patient Financial Services
Physician Practice
Admissions
Client Services
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

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Course | Basic | Patient Financial Communications

Patient Financial Communications: Advance of Service

Course | Basic | Patient Financial Communications

Patient Financial Communications: Advance of Service

Description

HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction.

Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate, including on the phone. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.
After this program, you'll be able to..
  • Demonstrate an understanding of the characteristics (who, what, where, when, and how) of a financial conversation 
  • Identify the ten key components of a properly executed financial conversation advance of service
  • Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations
  • Demonstrate an understanding of non-verbal communication when conducting patient financial conversations
  • Identify key components of patient share financial communications and potential options based on varied patient profiles
  • Identify the key reference tools required to conduct a patient financial conversation
  • Demonstrate an understanding of how to conduct a patient financial conversation advance of service
  • Demonstrate an understanding of how to leave a proper message adhering to HIPAA privacy statements
RELATED TAGS
Patient Financial Communications Financial Counseling Patient Access Patient Experience Self-Payment Collection Charity Care Consumerism

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Health care professionals need to understand that the rules governing health information are changing.  Under current final rules, providers and health plans must share data directly with patients, and if a patient requests their data be shared with an app on their phone, you must comply.

These new rules change the nature of health information as we know it, and they bring new challenges-and new actors - into the more traditional health care market.

Learn about these new rules, where they came from, and what they could mean for you and your business from an expert that helped craft the federal statute creating these new rules.

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