Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Patient Financial Services
Physician Practice
Admissions
Client Services
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

Policies and Practices | Patient Financial Communications
HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.
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Executive Roundtable | Patient Financial Communications
A roundtable of healthcare revenue cycle leaders examines the pressing need to keep patients at the center of revenue cycle activities to increase yield and patient satisfaction while lowering administrative costs.
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Course | Basic | Patient Financial Communications
In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiat...
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Blog | Patient Financial Communications
While the proposed health plan price transparency rule will likely be challenged, if it survives those challenges, it will be far more impactful on health spending than the negotiated charge-posting requirement.
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Podcast | Patient Financial Communications
David Shelton of PatientMatters talks about how the industry can eliminate surprise bills for good. Rich Daly interviews Paul Anderson from Strata Decision Technology about total cost of care. Also, five ways to engage millennial patients.
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Course | Basic | Patient Financial Communications

Patient Financial Communications: Advance of Service

Course | Basic | Patient Financial Communications

Patient Financial Communications: Advance of Service

Description

HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction.

Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate, including on the phone. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.
After this program, you'll be able to..
  • Demonstrate an understanding of the characteristics (who, what, where, when, and how) of a financial conversation¬†
  • Identify the ten key components of a properly executed financial conversation advance of service
  • Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations
  • Demonstrate an understanding of non-verbal communication when conducting patient financial conversations
  • Identify key components of patient share financial communications and potential options based on varied patient profiles
  • Identify the key reference tools required to conduct a patient financial conversation
  • Demonstrate an understanding of how to conduct a patient financial conversation advance of service
  • Demonstrate an understanding of how to leave a proper message adhering to HIPAA privacy statements

Related Courses | Patient Financial Communications

Course | Basic | Patient Financial Communications

Patient Financial Communication

In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.


Estimated course completion time: 30 minutes

Course | Overview | Transparency

Price Transparency

This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.


Estimated course completion time: 1 hour

On Demand Webinar | Basic | Revenue Cycle

You can have it all: Loyal patients and self-pay reimbursement

Collecting patient self-pay and keeping patients loyal don't have to be mutually exclusive. In fact, since many people now weigh affordability and convenience equally with quality care outcomes, successful health systems are those that differentiate by appealing to patients as retail consumers. Hear best practices from CentraCare Health in Minnesota, Maine General Health and UPMC Pinnacle in Pennsylvania that keep patients returning to their health system while contributing to bottom line performance.

On Demand Webinar | Basic | Revenue Cycle

Consolidated Patient Billing: Explore innovative ways to drive increased collections

Implementing single-statement billing can be a daunting task for providers. Given the range of options, decisions and changes that must take place, combined with the operational work flow, providers need guidance and support to help them launch consolidated statements within their organizations.

With the right approach and strategic outlook, consolidated statements can be a win-win for both providers and patients. Patients benefit from simple billing - everything's all in one place with one check to write and one-stop shopping for customer service. Providers also benefit from cost savings achieved through economies of scale and staffing efficiencies associated with reduced mailings.

This webinar will help providers develop their own 4-step readiness plan and best practices to transition to single-statement billing with the goals of achieving positive outcomes for patients, and deploying a successful deployment that is operationally and financially sound.