DETAILS

Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Patient Financial Services
Physician Practice
Admissions
Client Services
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

RELATED CONTENT
On Demand Webinar | Overview | Patient Financial Communications

New patient access, interoperability and information blocking rules
Health care professionals need to understand that the rules governing health information are changing.  Under current final rules, providers and health plans must share data directly with patients, and if a patient requests their data ...
Save
White Paper | Patient Financial Communications

Change Healthcare: How to support patients and help protect the bottom line throughout the COVID-19 crisis
Read this perspective to learn the key steps hospitals can take now, and over the coming months, to help increase patient collection outcomes and lower overall revenue risk.
Save
Policies and Practices | Patient Financial Communications

Adopter Organizations
HFMA Patient Financial Communications Best Practices Adopters include 85 hospitals and 68 clinics.
Save
Executive Roundtable | Patient Financial Communications

The challenges and opportunities in pursuing a patient-centric financial experience
A roundtable of healthcare revenue cycle leaders examines the pressing need to keep patients at the center of revenue cycle activities to increase yield and patient satisfaction while lowering administrative costs.
Save
Blog | Patient Financial Communications

Analysis: CMS proposed rule could provide price data to inform physician referrals

While the proposed health plan price transparency rule will likely be challenged, if it survives those challenges, it will be far more impactful on health spending than the negotiated charge-posting requirement.
By Chad Mulvany
Save
Course | Basic | Patient Financial Communications

Patient Financial Communications: Emergency Department

Course | Basic | Patient Financial Communications

Patient Financial Communications: Emergency Department

Description

HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients in the emergency department. It shows patient access professionals how to communicate with patients about financial matters effectively, with respect, in ways that enhance patient satisfaction.

Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in the emergency department. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.
After this program, you'll be able to..
  • Demonstrate an understanding of the characteristics (who, what, where, when, and how) of a financial conversation
  • Identify the ten key components of a properly executed financial conversation in the emergency department
  • Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations in the emergency department
  • Demonstrate and understanding of non-verbal communication when conducting patient financial conversations
  • Identify key components of patient share financial communications and potential financial options based on varied patient profiles
  • Identify the key reference tools required to conduct an appropriate financial discussion based on varied patient profiles
  • Demonstrate an understanding of how to conduct a patient financial conversation in the emergency department 
RELATED TAGS
Patient Financial Communications Financial Counseling Patient Access Patient Experience Self-Payment Collection Charity Care Consumerism

Related Courses | Patient Financial Communications

On Demand Webinar | Overview | Patient Financial Communications

New patient access, interoperability and information blocking rules

Health care professionals need to understand that the rules governing health information are changing.  Under current final rules, providers and health plans must share data directly with patients, and if a patient requests their data be shared with an app on their phone, you must comply.

These new rules change the nature of health information as we know it, and they bring new challenges-and new actors - into the more traditional health care market.

Learn about these new rules, where they came from, and what they could mean for you and your business from an expert that helped craft the federal statute creating these new rules.

Original Live Webinar Date: 4/29/20

May 15, 2020
Save
On Demand Webinar | Overview | Coronavirus

Lessons from COVID-19: Strengthening supply chains, lowering risk

The COVID-19 crisis has brought to light the importance of a resilient supply chain to support the ability of hospitals to respond to critical patient and community needs. This webinar will share lessons learned from the front lines and how hospitals and healthcare systems can take steps now to help ensure the right products are available to support the needs of frontline healthcare workers and the evolving needs of patients. This webinar will also explore important issues to consider the substantive changes that can be made to strengthen supply chains to minimize risk and improve the cost and quality of care both in times of crisis and in the normal course of business.

Original Live Webinar Date (4/22/20)

May 13, 2020
Save
On Demand Webinar | Basic | Coronavirus

Solutions to manage an increasing self-pay population (Responsive Revenue Cycle Management Virtual Conference 4/30/20)

Providers are facing a dramatic increase in self-pay patients as a result of the economic fallout related to COVID-19 epidemic. Providers are desperately seeking options to compassionately care for these patients while remaining fiscally viable so they can continue to deliver upon their mission. Learn strategies to find insurance coverage and public assistance while communicating with patients with a reduced-touch environment. In this session, Waystar will discuss key solutions that will enable providers to assess charity eligibility, discover potential COBRA coverage, and digitally engage with their patients.

Original Live Webinar Date: 4/30/20

May 05, 2020
Save
On Demand Webinar | Overview | Revenue Cycle

Use the butterfly effect to prevent denials, improve financial results

A butterfly flaps its wings, causing a hurricane halfway around the world.  Learn how to apply the butterfly effect by making minor changes in the front-end of your revenue cycle to eliminate denials, increase POS collections and improve patient satisfaction, causing minor financial improvements.

We'll breakdown how Magnolia Regional Health Center used the butterfly effect to impact patient access, leading to a 50% reduction in denials, 600% increase in cash collections and 90th percentile in patient satisfaction. You'll learn how to put the butterfly effect to work in the front-end of your revenue cycle.

Original Live Webinar Date:  4/7/20

April 15, 2020
Save