DETAILS

Cost:

Free for HFMA Members
$150 for Non-members

Career level:

properties/careerLevel

Delivery Method:

Self-Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

12 Months

An organization's consumer strategy must change with the times

Telemedicine and teleworking are up, employment is down, and healthcare leaders are working to balance it all.

By Erika Grotto, CHFP, CRCR

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Business Profile | Patient Financial Communications

Odeza: Driving engagement through patient-centric digital communications

One company shares how it partners with health systems in delivering artificial intelligence-assisted digital communications through two-way SMS, voice, email, live chat and web-based chatbots for improved patient communication experience.

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Case Study | Patient Financial Communications

Revamping patient engagement and collections — digitally

Four companies presented 10-minute case studies at the HFMA Digital Annual Conference. Leaders from these organizations share the solutions of the case studies, which drive improved solutions in healthcare revenue cycle.

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Article | Patient Financial Communications

Customizing patient financing solutions and easing the financial burden for patients

Discover how a provider of patient financing company uses a patient-focused approach to ensure each patient receives the same care with their financial obligations as they do with their clinical care.

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News | Patient Financial Communications

HFMA issues updated patient bill payment guidelines amid pandemic, public pressure

HFMA recently updated its industry guidelines on billing dispute resolution practices in response to the financial challenges of the pandemic and public pressure.

By Rich Daly, HFMA Senior Writer and Editor

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Course | Basic | Patient Financial Communications

Patient Financial Communications: Emergency Department

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- REG
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After this program, you'll be able to..

On Demand Webinar | Intermediate | Patient Financial Communications

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Cost:

Career level:

Delivery Method:

Advance Preparation:

Prerequisites:

Course Availability:

An organization's consumer strategy must change with the times

Odeza: Driving engagement through patient-centric digital communications

Revamping patient engagement and collections — digitally

Customizing patient financing solutions and easing the financial burden for patients

HFMA issues updated patient bill payment guidelines amid pandemic, public pressure

Success

Error

Patient Financial Communications: Emergency Department