Patient Financial Communication
In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.
Strengthening business and community: How two medical centers innovate through collaboration
When evaluating processes and technology, time and resources put forth into proper due diligence can seem overwhelming for a healthcare organization.
This is where rich relationships with like-minded leaders come into play.
In this webinar, you'll hear how Capital Region Medical Center and Phelps County Regional Medical Center collaborate to overcome shared challenges and successfully move forward in this dynamic industry - learning from each other to make meaningful purchasing decisions, without reinventing the wheel when implementing new processes.
Patient Access Essentials
Everyone with patient access contributes to financial performance. This four-part training program provides an overview of best practice recommendations to enhance the knowledge, competencies, and productivity in patient-facing positions.
Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role, yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall.
Patient Financial Communications: Emergency Department
HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients in the emergency department. It shows patient access professionals how to communicate with patients about financial matters effectively, with respect, in ways that enhance patient satisfaction.
Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in the emergency department. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.