Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Experienced Professional
Early Careerist

Recommended for:

Patient Access
Patient Experience
Patient Financial Services
Physician Practice
Admissions
Client Services
Collections

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

Trend | Financial Counseling
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Live Webinar | Financial Counseling
<div>Sponsored By: Grant Thornton LLP<br><br>As the health care industry continues to consolidate, health system leaders are facing increasing pressure to aggressively acquire scale. With opportunities including acquisition or divestiture o...
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Q&A | Financial Counseling
What criteria should we use to set minimum payments for patient payment plans?
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I need help interpreting the patient refund rule mentioned in the IRS rule 501(r)(4) for financial assistance policies. 
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Legislative and Regulatory Update | Financial Counseling
These requirements relate directly to hospital revenue cycle operations. Failure to comply could result in substantial penalties or the loss of not-for-profit status.  
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Course | Basic | Financial Counseling

Patient Financial Communications: Time of Service

Course | Basic | Financial Counseling

Patient Financial Communications: Time of Service

Description

HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction.

Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in non-emergency situations. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.
After this program, you'll be able to..
  • Demonstrate an understanding of the characteristics (who, what, where, when, and how) of a financial conversation
  • Identify the ten key components of a properly executed financial conversation at the time of service
  • Demonstrate an understanding of the 7 C's of effective communication as related to patient financial conversations
  • Demonstrate and understanding of non-verbal communication when conducting patient financial conversations at the time of service
  • Identify key components of patient share financial communications and potential financial options based on varied patient profiles
  • Identify the key reference tools required to conduct an appropriate financial discussion based on varied patient profiles at the time of service
  • Demonstrate and understanding of how to conduct a patient financial conversation at the time of service

Related Courses | Financial Counseling

Course | Basic | Patient Financial Communications

Patient Financial Communication

In this course we will address the Patient Financial Communications Best Practices through concepts of financial counseling. We'll review patient financial care concepts, which include negotiating account resolution, identifying and initiating financial assistance processes (charity), pursuing time-of-service collections and achieving account resolution.


Estimated course completion time: 30 minutes

On Demand Webinar | Intermediate | Patient Access

Strengthening business and community: How two medical centers innovate through collaboration

When evaluating processes and technology, time and resources put forth into proper due diligence can seem overwhelming for a healthcare organization.

This is where rich relationships with like-minded leaders come into play.

In this webinar, you'll hear how Capital Region Medical Center and Phelps County Regional Medical Center collaborate to overcome shared challenges and successfully move forward in this dynamic industry - learning from each other to make meaningful purchasing decisions, without reinventing the wheel when implementing new processes.

Course | Basic | Patient Access

Patient Access Essentials

Everyone with patient access contributes to financial performance. This four-part training program provides an overview of best practice recommendations to enhance the knowledge, competencies, and productivity in patient-facing positions.

Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role, yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall.

Course | Basic | Patient Financial Communications

Patient Financial Communications: Emergency Department

HFMA's Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients in the emergency department. It shows patient access professionals how to communicate with patients about financial matters effectively, with respect, in ways that enhance patient satisfaction.

Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in the emergency department. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations.