Cost:

Free for HFMA Members
$399 for Non-members

Delivery Method:

QAS Self Study

Course Availability:

12 Months

Recommended for:

Admissions
Business Development
Claims
Healthcare Revenue Integrity
Medical Records
Patient Access
Patient Accounts
Patient Financial Services
Revenue Cycle

Career level:

Student
Early Careerist
Experienced Professional

Audience:

Hospitals and Other Providers
Business Partners

Field of Study:

Behavioral Ethics: 0.5 hour
Finance: 2.0 hours
Specialized Knowledge: 11.5 hours

Advance Preparation:

None

Prerequisites:

One or more years of experience in revenue cycle activities
Course | Overview | Revenue Cycle

In this course we review internal controls for cash handling and posting, electronic funds transfer and electronic remittance advices.

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On Demand Webinar | Intermediate | Revenue Cycle

More than half of patients are concerned about their ability to pay a medical expense of $1,000 or less. Payment plans are one way to ease patients' financial concerns while increasing collection rates. Many hospitals don't offer these paym...

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Podcast | Revenue Cycle

Eric Foust of IntegraConnect and Chris Watanabe, a former executive at the Regional Emergency Medical Services Authority, talk about the particular challenges of collecting patient information during an ambulance transport. Then, in a spons...

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On Demand Webinar | Intermediate | Revenue Cycle

Healthcare providers have little to no access to accurate, comprehensive, and actionable information on the cost of care.  While hospitals and health systems represents roughly $2 trillion of the annual spend on U.S. healthcare, close ...

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Live Webinar | Revenue Cycle

There is consensus that healthcare administrative costs are excessive. CAQH CORE has been engaging with industry leaders to standardize business processes for prior authorization and attachment workflows. The Phase V CAQH CORE Prior Authori...

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Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Certification | Intermediate | Revenue Cycle

Certified Revenue Cycle Representative (CRCR)

Description

Healthcare rules are becoming more complex. Patients are demanding a better experience. Your staff is being held at a higher level of accountability than ever before.

With the industry's shift from volume to value, it is essential that revenue cycle staff have a broad understanding of the contemporary revenue cycle and how it influences the financial outcomes of the organization.

HFMA's CRCR is the only content available today that provides a national-level certification for addressing the contemporary patient-centric revenue cycle. Discover how comprehensive CRCR training for your revenue cycle staff can help your organization.
After this program, you'll be able to..
  • Enhance the patient experience
  • Reduce denials and simplify collections
  • Improve financial performance
  • Comply with new regulations
  • Increase interdepartmental cooperation
  • Heighten staff confidence and work satisfaction
  • Measure revenue cycle staff proficiency
  • Recognize staff knowledge and expertise
  • Decrease turnover

Related Courses | Revenue Cycle

Course | Overview | Revenue Cycle

PAE: Cash Posting & Electronic Remittance - Advice & Fund Transfers

In this course we review internal controls for cash handling and posting, electronic funds transfer and electronic remittance advices.

Course | Basic | Self-Payment Collection

PAE: Self-Pay Follow Up

In this course we will address patient balance billing after insurance; contract issues and limitations; and required processing differences between bad debt and financial assistance care (such as charity). Appropriate notations are included within the course to direct you to the specific requirements of Section 501(r) of the Internal Revenue Code course related to financial assistance policies, applications and other requirements for non-profit hospitals in the handling of potential and eligible financial assistance patients. This course also includes an overview of Medicare bad debt rules and their financial impact.

Course | Basic | Patient Access

PAE: Pre-Registration and Insurance Verification

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.

Course | Basic | Patient Access

PAE: Patient Experience and Satisfaction

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.