Online Learning Platform FAQs

Contact the Member Services Center at (800) 252-4362 or [email protected].

Unfortunately, you are unable to return to where you left off and will need to retake the assessment. HFMA recommends the following steps when taking or retaking an assessment. (This information is presented in the course instructions, as well as assessment start message.)

A. Use the latest version of Chrome or Mozilla Firefox. Do not use Edge or Internet Explorer.

B. Clear cookies and cache. Enable cookies for the learn.hfma.org website.

C. Take the assessment on a computer with a wired connection if possible. If your Wi-Fi connection is not stable, you may experience delays between questions or get kicked out of your session.

D. While in the assessment, do not select the back button or previous page as this will kick you out of your session.

E. If related- Do not be connected to VPN; an organizations network. Accessing the eLearning account/taking assessments via your network may get you kicked out of your session and questions answered are not recorded.

This notification means that you have already taken the assessment, and have not passed, are in the 30-day window for re-takes, and must wait 30 days before your next attempt. If you think you received this message in error, contact [email protected].

Navigating to your online learning courses  is easy.

1. Log in at hfma.org
2. Click on the avatar in the top right
3. Select My Development and then My eLearning
4. Locate the course in progress and select Continue

Log into hfma.org, click the avatar in the top right, select My Development then My eLearning. Click  the “Main Catalog” or “Certifications” tabs to view available content.

1.  Log into hfma.org, click on the avatar in the top right, select My Development then My eLearning
2. You will be directed to your Dashboard. If you still cannot see your course, certification or webinar, under Activity, please contact our member services team at [email protected]. 

Yes, we can send a corrected certificate to you. Please contact [email protected].

Yes. You have two options to print a certificate of completion from the learning platform: 

1. Under your name on the right side, click on the dropdown menu to access Transcript, find the Title of the course completed, and click on View under the Certificate View column.
2. On your Dashboard page, go to the Certificates tab, find the course Title , and click on View Certificate. A PDF of a personalized certificate is available for you to print or download. 

Yes. A 30-day waiting period is required before retaking assessments. 

Once you have relaunched the course you will see green checkmarks in the course indicating your progress in the course. In addition, you can view any saved bookmarks to pick up where you left off in the course content.

CPE points can be accessed in your HFMA profile under My Development. Select the CPE Points tab to view recent activity. Select Access my CPE points letter to download CPE documentation.

Members (professional, business partner, and Enterprise) will have access as long as they are a member.

Non-members registering for course(s) will have 12 months access from enrollment date.

In addition to current course and certification offerings, we anticipate adding new content in the coming months.

HFMA encourages you to share ideas for e-learning topics. 

Maintenance Requirements:

HFMA CRCR and CS certificants must maintain their certification every two years. The recertification process is straightforward: to re-certify as a CRCR or CS, you must take a 50-question online assessment. To help you prepare for the recertification assessment, you will have access to an updated eLearning course. Information will be emailed to you in advance of your maintenance due date.

CHFP and Fellow of HFMA (FHFMA) certificants maintain their certification every three years by meeting two basic requirements: Active HFMA member and complete 60 hours of eligible education activities.