Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Date:

Mar 05, 2020

Time:

2:00 PM CST

Length:

1 Hr 0 Min

Audience:

Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career Level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Billing
Collections
Data Analytics
Patient Access
Physician Practice

Delivery Method:

Group Internet Based

Advance Preparation:

None

Prerequisites:

None

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Live Webinar | Overview | Revenue Cycle

Improving the patient financial experience through intense consumer focus

Hosted by HFMA

Sponsored by Sirono
Sirono
Live Webinar | Overview | Revenue Cycle

Improving the patient financial experience through intense consumer focus

Speakers

Description

Sponsored By: Sirono

Many healthcare organizations apply tremendous effort and resources to ensure that patients have a positive experience. However, this good will is often diluted by a negative financial experience. Learn how to insulate the patient, and your staff, from complexities of the revenue cycle by implementing consumer-friendly technologies that have been proven successful in other industries.

Learn how, with this approach, Baton Rouge General has improved customer satisfaction cultivated a more efficient collections team and a significantly boosted patient collections.

After this program, you'll be able to..
  • Understand how to empower contact center staff with the information and tools to resolve issues quickly
  • Learn how to facilitate omni-channel communications and provide transparency with the method desired by each consumer
  • Understand the impact of inituitive, self-serve online tools and flexible payment options demanded by today's consumers
  • Review comprehensive analytics to quickly identify influences on customer satisfaction and collections
  • Learn how a leading health system implemented a Patient Financial Experience strategy