Free for HFMA Members
Buy HFMA Membership to Attend


Oct 28, 2020


2:00 PM CT


1 Hr 0 Min


Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career Level:

Experienced Professional

Recommended for:

Financial Planning
Patient Access
Patient Financial Services
Revenue Cycle

Delivery Method:

Group Internet Based

Advance Preparation:



Understand the revenue cycle process

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Live Webinar | Intermediate | Revenue Cycle

Patient experience: The impact of cost on satisfaction

Hosted by HFMA

Sponsored by CareCredit
Live Webinar | Intermediate | Revenue Cycle

Patient experience: The impact of cost on satisfaction



As out-of-pocket expenses continue to rise and patients navigate new financial pressures and responsibilities, the relationship between healthcare costs and patient satisfaction is growing stronger than ever.

Recent CareCredit research explores the impact of cost and identifies opportunities for healthcare leaders and decision-makers to understand patient concerns and provide solutions and support across every stage of the patient journey.

In this webinar, attendees will learn more about the impact of cost on decisions patients make about their care, and how information about patient-centered options can lead to improved satisfaction and a better financial experience.

Sponsored By: CareCredit
After this program, you'll be able to..
  • Discover how transparency around cost can help retain patients as loyal customers.
  • Identify gaps and reduce points of friction along the healthcare journey related to the financial decisions patients encounter.
  • Explore financial solutions and payment options that can empower patients and boost satisfaction while meeting business objectives.