Patient Experience

Patient Friendly e-Bulletin: January 2018

January 22, 2018 12:00 pm

Featured Article

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.

           See related tool: Abbreviated Providence Health & Services Sample Patient Statement

Simplified Solutions From Our Sponsor

Steps to Building a Consumer-Centric Payment Network

By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.


Access the Patient Friendly Billing e-Bulletin archives

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