Read the following articles featured in the November 2019 issue of HFMA’s Revenue Cycle Strategist newsletter.
Staff development
HFMA’s Chicago Seminars focus on revenue cycle, value-based payment and chargemaster strategies
Erika Grotto
Staff must learn new skills, and they need to be trained to respond to patient questions, according to presenters for the “Revenue Cycle Essentials and KPIs” course at HFMA’s Seminars taking place Dec. 5 and 6 in Chicago.
Patient experience
How smaller organizations use patient experience best practices to improve competitive edge
Pete Thompson
From pre-service and onsite financial counseling to the business office, revenue cycle has become the brand ambassador for hospitals and health systems.
Coding
Building a coding integrity department
From our Sponsor, Parallon
Many healthcare coders are not just coding; they are evaluating the integrity of the codes and abstracted data associated with each patient.
Denials management
Getting to the root causes of denials
Denise Wilson and Tracey A. Tomak
Root causes for denials should be defined operationally to determine the level of analysis required.
Figure at a glance
Taking patient experience beyond clinical care
David Shelton
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
