As HFMA's Director of Communications, Karen is responsible for coordinating and communicating HFMA’s perspective on critical forward-looking healthcare finance issues. She also takes the lead on media relations. In addition, Karen is Director, Healthcare Finance Policy, Consumer Engagement. Prior to joining HFMA in 2009, Karen was manager of medical communications at Walgreens Health Services. In that role, she developed educational materials for people living with chronic conditions and continuing professional education materials for clinicians. Karen previously served as associate director of the Society for Healthcare Strategy and Market Development at the American Hospital Association (AHA) and managing editor of AHA’s series on health technology assessment, which sought to make healthcare technology issues relevant and accessible to nonclinical healthcare leaders. Karen began her career as director of administrative services for maternal and child health at a community hospital in Chicago.
Karen served as managing editor of Understanding Healthcare Prices: A Consumer Guide (HFMA, 2015). She is co-author of Consumer Health Resource Centers: A Guide to Successful Planning and Implementation and Crisis Communications in Health Care. Karen completed training at Stanford Patient Education Resource Center’s Chronic Disease Self-Management Program. Additional areas of focus include charity care and financial counseling, consumer-directed health care, and healthcare reform.