Maximizing a remote RCM workforce through technology and transparency

As revenue cycle management (RCM) leaders continue to adapt to the shifting dynamics driven by the pandemic, many are still struggling to effectively manage their new work-from-home (WFH) employees. And with the current workforce shortage situation top of mind for these leaders, the need to offer remote or flexible work environments has become crucial to recruiting and retaining top talent. The question becomes: When you’re not in an on-site environment, how do you keep tabs on your staff’s day-to-day activities and ensure they are working efficiently and producing results that drive revenue recovery?

The answer is technology — technology that centralizes workflow while providing real-time visibility into daily activities, and offers advanced automation and account segmentation, modern payment options and performance management tools.

In this white paper, you’ll learn more about how to overcome the obstacles that are preventing RCM organizations from maximizing a work-from-home environment through technology that:

• Provides real-time account rep visibility
• Drives efficiency through intelligent, centralized automation
• Boosts account rep productivity through management tools
• Incorporates cutting-edge account segmentation strategies
• Improves patient satisfaction and drives revenue through omnichannel communications and self-service payment options