Billing and Collections

5 tips for an effective internal collection process

June 30, 2019 10:03 pm

With all the challenges long-term care and skilled nursing facilities face, it is important that they have effective collection processes in place. The internal collection process should provide the following:

  1. Detailed patient financial counseling to determine the patient’s financial responsibility during the initial meeting and contract signing.
  2. The same financial responsibility message communicated to family, to those obligated under the contract and, if possible, to the patient.
  3. Follow up handled promptly on any money due for services.
  4. Options for payment, payment plans and information about healthcare credit services provided to patients and their families.
  5. Statements regularly sent to patients, and where patients are cognitively alert (even though there may be guarantors of payment), direct conversations with patients about their responsibility.

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