MAP Keys
MAP Keys are industry-standard metrics or KPIs used to track your organization’s revenue cycle performance using objective, consistent calculations.
MAP Keys Task Force
To develop the MAP Keys, HFMA convened a task force of industry experts to examine various industry KPIs and other definition sources for completeness, validity, relevancy, and ability to support performance conclusions.
Task force members also participated in a survey to help HFMA determine which KPIs provide the most value. The task force identified and prioritized a set of top KPIs that were then vetted with the HFMA National Board of Directors and members of HFMA’s National Advisory Councils.
Steve Burr
VP, Revenue Cycle
Carolinas HealthCare System
Diane Watkins
VP, Revenue Cycle
St. Luke's Health System (MO)
Sarah Knodel
VP, Revenue Cycle
Baylor Scott & White Health
Christine Feucht
Director, PFS
Marshfield Clinic
Tammie Galindez
Regional VP P.M.
Conifer Health Solutions
Jane Gray
VP, Revenue Cycle
Phoebe Putney Health System
Gaurav Gupta
Med-Metrix
Julie Kay
VP, Cerner Revenue Cycle Services
Cerner
Tracey McKnight
Senior Director of Revenue Cycle
Spectrum Health
Michael Mercurio
VP, Revenue Cycle
Partners Healthcare
Joey Moss
Corporate Operations & Client Relations
Parallon Business Solutions
Christy Pehanich
VP, Revenue Cycle
Geisinger Health
Craig Richmond
SVP, Finance
MetroHealth System
Margaret Schuler
VP, Revenue Cycle
OhioHealth
Eric Schumann
Senior Director, Corporate Analytics
Privia Health
Gerilynn Sevenikar
VP, Hospital Revenue Cycle
Sharp HealthCare
Barbara Tapscott
VP, Revenue Cycle
Geisinger Health
Donna Walker
Director, Financial Operations
Palmetto Health
Melissa Zimmer
System Director, Physician Billing
Rush University Medical Center