Tools & Tips | Billings and Collection

About Patient Friendly Billing

Tools & Tips | Billings and Collection

About Patient Friendly Billing

Because meeting the needs of the patient - the consumer - is our first priority, the Patient Friendly Billing project has conducted research, including focus groups of patients and healthcare workers around the country.

Purpose & Philosophy

After conducting extensive research and focus groups among patients and healthcare providers, the consensus was clear: Patient billing is a significant problem for patients and providers. Consumers want a healthcare financial communications process that is clear, concise, correct, and patient-friendly.

Clear: All financial communications should be easy to understand and written in clear language. Patients should be able to quickly determine what they need to do with the communication.

Concise: The bills should contain just the right amount of detail necessary to communicate the message.

Correct: The bills or statements should not include estimates of liabilities, incomplete information, or errors.

Patient Friendly: The needs of patients and family members should be paramount when designing administrative processes and communications.

Patient Friendly Billing® is based on the following philosophy:

  • The needs of patients and family members should be paramount when designing administrative processes and communications.
  • Information gathering should be coordinated with other providers and insurers, and this collection process should be done efficiently, privately, and with as little duplication as possible.
  • When possible, communication of financial information should not occur during the medical encounter.
  • The average reader should easily understand the language and format of financial communications.
  • Continuous improvement of the billing process should be made by implementing better practices and incorporating feedback from patients and consumers.

Patient Friendly Billing® is a proprietary trademark of Healthcare Financial Management Association, Copyright ©2019, Healthcare Financial Management Association, all rights reserved.

Advertisements

Related Articles | Billings and Collection

Trend | Billings and Collection

In the wake of recent news, providers should examine their patient collection practices to avoid pitfalls

Best practices can help healthcare providers avoid some of the pitfalls of trying to collect on patient debt.

Trend | Billings and Collection

Consumer-oriented services necessary for healthcare providers to maintain patient loyalty

Convenience factors, including easy-to-use payment options, have a significant impact on patients’ loyalty to healthcare providers.

Trend | Chargemaster

Holliday & Associates: Comprehensive Charge Management Software

A charge management company discusses how it helps clients successfully manage charge processes, comply with changing coding and regulatory requirements, eliminate charge-related compliance risks and ensure accurate and appropriate reimbursement.

Trend | Transparency

How has price transparency impacted the hospital industry?

A recent survey of healthcare organizations on price transparency indicates posting prices online has had little positive or negative impact on most hospitals.