Blog | Patient Access

Expediting Access to Care With Same-Day Appointments

Blog | Patient Access

Expediting Access to Care With Same-Day Appointments

Figure: exit rich text editor to add content From courier services to dry cleaning to gift delivery, among others, many industries have transitioned to offering same-day services that accommodate consumers’ increasingly busy lives. But when seeking health care, patients generally continue to experience long wait times for an appointment with a clinician. In fact, physician appointment wait times have increased by 30 percent since 2014, according to a 2017 Merritt Hawkins survey. Across 15 large metropolitan markets, wait times across five specialties average about 24 days, up from 18.5 days in 2014, 20.5 days in 2009, and 21 days in 2004. When required to wait days or weeks for an appointment, patients are often left frustrated and might even decide to forgo seeking care. While this issue certainly was not unique to Allegheny Health Network (AHN), our integrated healthcare delivery system based in Pittsburgh, we sought to change the

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