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News | Leadership

HFMA Community shows elevated interest in No Surprises Act Forum

News | Leadership

HFMA Community shows elevated interest in No Surprises Act Forum

As the HFMA Community manager for nearly four years, I have been gratified to see our online forums develop and the number of Community members grow since our launch shortly before the COVID-19 crisis.

Our online Community has increased from four initial forums with about 300 participating members to a thriving network of 15 industry-
specific forums, with topics ranging from Price Transparency and the No Surprises Act to Diversity, Equity and Inclusion and Rural Health. As of September, we have more than 10,000 active participants.

These community members help one another solve industry-specific problems posed in the Community chats by providing timely peer feedback or by offering professional insights or resources.

The member connections created in our virtual space continue to spark deeper conversations about topics of interest to HFMA members, with the No Surprises Act being just one example. These conversations also inform HFMA staff about what they see as the most-valued content, enabling HFMA staff to provide insight and analysis on topics members want to hear more about.

Shifting member interests

Over the past year, there has been a definite shift in the most active forums. In the earliest days of the HFMA Community, the Revenue Cycle Forum was the predominant Community space that members joined and where they communicated and collaborated. It continues to be a popular Forum with more than 1,300 members.

However, in early 2022, as the No Surprises Act regulations became effective, HFMA launched the No Surprises Act Forum to support many real-time questions on the topic, to share resources surrounding this new legislation and to connect members with similar queries. We have seen this forum grow rapidly to nearly 2,000 members with more than 150 new discussions in the early part of 2022. The questions posted by HFMA members have spanned a range of topics from implementation assistance and good-faith estimates to guidance about coverage of services and out-of-network situations.

Developing the Community

So what does the future hold for our online community? We plan to keep developing new forums to represent the hottest healthcare finance industry trends. We are also preparing for the future growth of the Community space, which will provide members with the opportunity to delve into and discuss timely industry-relevant updates.

Thank you for helping us transform the online community into a professional, trusted and valued space.

If you have suggestions for forums that would benefit your fellow members, please submit that information to Log into your HFMA account, go to to follow our progress and to join our current groups. 


4 of the top HFMA Community discussions

  1. Updates on No Surprises Act & Transparency webinars and workshops, hosted by Shawn Stack, HFMA’s director of perspective and analysis 
  2. Advice on metrics for billing and accounts receivable follow-up production standards per FTE
  3. Information regarding good-faith estimates for insured patients 
  4. Resources and best practices to validate revenue code usage 



About the Author

Melanie Binder

is Community manager for HFMA in Downers Grove, Ill.

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