Credentialed Revenue Cycle Representative Program

Credentialed Revenue Cycle Representative

HFMA’s professional credential program recognizes healthcare workers who have reached an accepted standard of knowledge and proficiency in the revenue cycle field. Persons meeting the requirements of the program earn the designation Credentialed Revenue Cycle Representative (CRCR).

Healthcare rules are becoming more complex, customers are demanding more, and staff are being held at a higher level of accountability than at any other time. Today’s revenue cycle staff must have a broader understanding of the entire revenue cycle and how it influences the financial outcomes of the healthcare organization.

HFMA’s Credentialed Revenue Cycle Representative (CRCR) program provides healthcare organizations with a means to ensure that their revenue cycle staff have the body of knowledge necessary to meet these demands.

CRCR is recommended for hospital revenue cycle staff and associated departments. This includes, but is not limited to: 

• Patient Access
• Financial Representatives
• Patient Accounts
• Health Information Management
• Case Management
• Finance
• Compliance
• Managed Care Operations
• Decision Support 
• Note: CRCR is available for groups, not individuals

This comprehensive program consists of an online self-study course, and an online proctored exam that includes topics on: 

• Compliance
• Patient access
• Claims processing
• Account resolution
• Cash
• Financial management
• Support departments 

HFMA developed the program based on market feedback. The Advisory Committee has been actively engaged in defining the parameters and scope, and includes representatives from:

• Albert Lea Medical Center (Mayo Health System), Albert Lea, MN
• BroMenn Healthcare System, Normal, IL
• Catawba Valley Medical Center, Hickory, NC
• Catholic Healthcare Partners, Toledo, OH 
• Clinton A. Harkins, Marietta, GA
• Crouse Hospital, Syracuse, NY
• Denver Health and Hospital Authority, Denver, CO
• Orlando Regional Healthcare, Orlando, FL
• Parkland Health and Hospital System, Dallas, TX
• Sharp Healthcare, San Diego, CA
• Shore Health, Annapolis, MD
• Veteran’s Health Administration, Washington, DC

How does it work? 

The CRCR exam is not available to individuals; however, organizations can purchase the program on a licensed basis and receive unlimited access to the self-study course and examination for a period of three years. Both the course and exam are offered in an online format and are supported by the MCStrategies learning management system platform.