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Created to advance your own or your revenue cycle staff’s proficiency and technical expertise.
The new Certified Revenue Cycle Representative (CRCR) program helps set standards of performance for revenue cycle staff. By becoming certified in the CRCR program, you or your team has the designation that proves a high level of revenue cycle knowledge and expertise has been reached. Individuals as well as organizations may purchase the program.
How Has the CRCR Program Changed?
- Formerly a credentialed program, the CRCR program will change to “Certified Revenue Cycle Representative.”
- At the successful completion of the program, HFMA members and non-members will become certified in the CRCR program.
- HFMA members and non-members who have earned the CRCR designation must recertify every two years.
- The CRCR exam will be proctored electronically and monitored by HFMA.
View Certified Revenue Cycle Representative Program FAQ
For more information, please contact Chris Burke at cburke@hfma.org or at (800) 252-4362, ext. 392.
Who Should Become Certified?
CRCR is recommended for hospital revenue cycle staff and associated departments. This includes, but is not limited to:
- Patient Access
- Patient Accounts
- Health Information Management
- Billing Department
- Case Management
- Compliance Decision Support
- Finance
- Financial Representatives
- Managed Care Operations
How Does It Work?
The CRCR exam is available to individuals and organizations.
- This comprehensive program consists of an online self-study course, and an online exam with 150 questions, that includes topics on the following:
• Compliance
• Patient access
• Claims processing
• Account resolution
• Cash
• Financial management
• Support departments
- Both the study course and online exam are supported by the HFMA national learning management system platform.
- All candidates will be able to print out a certificate and congratulatory letter upon successful completion of the exam.
What Is the Value of the Certification Program?
Healthcare rules are becoming more complex, customers are demanding more, and staff is being held at a higher level of accountability than at any other time. Today’s revenue cycle staff must have a broader understanding of the entire revenue cycle and how it influences the financial outcomes of the healthcare organization. HFMA’s Certified Revenue Cycle Representative (CRCR) program provides healthcare organizations with a means to ensure that their revenue cycle staff has the body of knowledge necessary to meet these demands.
CRCR Benefits for Individuals:
- Achieves a recognized professional certification and designation by the leading healthcare finance professional association
- Provides verification of professional competencies and currency
- Enhances career growth opportunities
- Provides a deep understanding of revenue cycle operations
- Demonstrates a commitment to professional growth
CRCR Benefits for Organizations:
CRCR allows you to measure understanding of the revenue cycle and assist you with:
- Improving financial performance by raising revenue cycle staff knowledge.
- Measuring revenue cycle staff proficiency.
- Recognizing staff knowledge and expertise.
- Decreasing turnover.
- Decreasing liability.
- Increasing inter-departmental cooperation.
- Heightening staff confidence work satisfaction.
- Increasing performance against selected metrics.
What Are the Requirements for CRCR Certification Maintenance?
HFMA members and non-members who have earned the Certified Revenue Cycle Representative (CRCR) designation must maintain their certification by retaking a 75-question exam every two years. Candidates will be allowed 90 minutes for the CRCR retake. The recertification fee is $150.
Who Created the CRCR Program?
HFMA developed the program based on market feedback. An advisory committee has been actively engaged in defining the parameters and scope, and included representatives from:
- Albert Lea Medical Center (Mayo Health System), Albert Lea, MN
- BroMenn Healthcare System, Normal, IL
- Catawba Valley Medical Center, Hickory, NC
- Catholic Healthcare Partners, Toledo, OH
- Clinton A. Harkins, Marietta, GA
- Crouse Hospital, Syracuse, NY
- Denver Health and Hospital Authority, Denver, CO
- Orlando Regional Healthcare, Orlando, FL
- Parkland Health and Hospital System, Dallas, TX
- Sharp Healthcare, San Diego, CA
- Shore Health, Annapolis, MD
- Veteran’s Health Administration, Washington, DC
If you would like more information, including pricing, or would like to schedule a demo, please contact Chris Burke at cburke@hfma.org or (800) 252-4362, ext. 392.