About the Project
The PATIENT FRIENDLY BILLING® project is a collaborative endeavor spearheaded by HFMA to promote clear, concise, and correct patient-friendly financial communications.
What's New?
Case Studies in Customer Service. Hospitals with the highest regard for revenue cycle customer service are driving increased patient satisfaction and improved revenue. Learn key strategies for revenue cycle customer service excellence.
Developing a Culture of Revenue Cycle Excellence. This latest report from the Patient Friendly Billing project describes five key strategies for building a culture of revenue cycle excellence.
Patient Friendly Billing e-Bulletin
HFMA's Patient Friendly Billing e-Bulletin, sponsored by Emdeon, provides practical how-to strategies and information for improving patient financial communications, achieving transparent pricing, and creating a more patient friendly revenue cycle.
View the current issue.
Project Reports
Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications – Addresses patients’ rights to understand and prepare for their financial obligation at the earliest point possible in the care experience.
Strategies for a High-Performance Revenue Cycle (November 2009)
Reconstructing Hospital Pricing Systems (Summer 2007)
Consumerism in Health Care—Achieve a Consumer-Oriented Revenue Cycle (Summer 2006)
Hospitals Share Insights to Improve Financial Policies for Uninsured and Underinsured Patients (February 2005)
Patient Friendly Billing (Summer 2003)
Patient Friendly Billing (Summer 2002)
Patient Friendly Billing: Year One (November 2001) – A summary of findings based on patient focus group research and recommendations by the first task force
Additional Project Resources
Slide deck of research findings
Ready-to-Use Presentations – Based on Patient Friendly Billing project reports
Breaking the "Wicked" Healthcare Barriers – Proceedings from a 2008 HFMA Revenue Cycle Conference keynote session on building a positive patient experience through effective strategies and communications
Patient Communication and Education Tools – Access sample patient education brochures, consolidated billing statements, and more.
Case Studies – Learn how hospitals and health systems are achieving meaningful price transparency and working with patients on setting payment expectations and terms.
Pricing Tools
PATIENT FRIENDLY BILLING® is a proprietary trademark of Healthcare Financial Management Association, Copyright© 2012, Healthcare Financial Management Association, All Rights Reserved.