“How much will I have to pay? What is included in the price? What if I have trouble paying?”
Now more than ever, people are asking questions about the price of health care. They are called on to make more decisions and pay more out-of-pocket for the services they receive. And they increasingly expect a financial experience that is on a par with their other consumer experiences. Healthcare Dollars & Sense provides industry-consensus recommendations and best practices for meeting consumers’ rising expectations, helping consumers make better healthcare decisions, and improving the patient financial experience. Healthcare Dollars & Sense has four components: price transparency, patient financial communications, medical debt resolution, and consumer education.
HFMA's Consumerism Maturity Model
Explore a new tool for assessing and improving your organization's patient financial experience. This tool incorporates and builds on all elements of HFMA's Healthcare Dollars & Sense.
- Read the executive summary of the report, "Maturity Model Measurement Tools for Consumerism in Healthcare"
- Meet the Consumerism Maturity Model Task Force
Determine your organization's consumerism maturity
Take a self-assessment and use our online calculator to discover the consumer maturity level of your organization.
Patients are being asked to act as consumers in a marketplace in which price—a fundamental driver of consumer behavior—is often unknown until after a service has been performed. As patients' financial responsibility for healthcare costs has grown, so too has media and government scrutiny of the healthcare marketplace. This report presents recommendations for improving price transparency developed by a blue-ribbon task force convened by HFMA. Discover recommended roles and responsibilities of hospitals and health systems, physicians and other care providers, and health plans.
Patient Financial Communications
These common-sense best practices bring consistency, clarity, and transparency to patient financial communications. They outline steps to help patients understand the cost of services they receive, their insurance coverage, and their individual responsibility. This report includes sections on communication in the emergency department, at time of service outside the emergency department, and in advance of service. Also included are practices that apply to all patient financial communications. Finally, the practices include a framework for measurement to determine compliance.
- Download the complete set of best practices
- Read FAQs about the best practices
- Meet the Patient Financial Communications Steering Committee
- Learn more about the Patient Finanicial Communications Adopter Recognition Program
- View a checklist for assessing whether your organization is ready to apply for Adopter recognition
- Apply for recognition as an adopter of the Patient Financial Communications Best Practices
- See a list of organizations that have formally adopted the best practices
Medical Debt Resolution
A task force assembled by HFMA and ACA International developed consensus practices to bring clarity, fairness, and consistency to medical account resolution. For healthcare providers, business affiliates, and credit bureaus, the best practices provide a standardized process for resolving the patient portion of medical bills. They also provide a framework for educating patients about the account resolution process. For policy makers, the best practices are intended to serve as a guide to the medical account resolution process.
Patient Financial Communications Training
Programs for patient access staff.
Receive Recognition for Achievement
FAQs about receiving recognition for adopting the Patient Financial Communications Best Practices.
Consumer Educational Guides
HFMA's Consumer Education Guides explain price transparency and teach how to avoid surprise bills.
Patient-Friendly Billing Resources
Everything you need to develop clear, concise, correct, and patient-friendly bills.