Course | Basic | Consumerism
This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.<div><br></div><div>Estimated course completion tim...
Save
Course | Overview | Consumerism
This course addresses the HFMA Healthcare Dollars and Sense initiative and its impact on revenue cycle operations.<div><br></div><div>Estimated course completion time: 1 hour</div>
Save
How To | Consumerism

Consumer Educational Guides

How To | Consumerism

Consumer Educational Guides

Surprise out-of-network medical bills are a top concern of American consumers today. This guide helps consumers understand the questions they should ask to avoid receiving an unexpected medical bill. The guide was developed in collaboration with the American Hospital Association and America's Health Insurance Plans. The American Medical Association also provided input. 
Avoiding Surprises in Your Medical Bills
Avoiding Surprises in Your Medical Bills (Spanish)

HFMA has developed a guide to help consumers understand where to get answers to their questions about healthcare prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals, physician practices, payers, and others are encouraged to share this resource with consumers. 
Understanding Healthcare Prices: A Consumer Guide
Understanding Healthcare Prices: A Consumer Guide (Spanish)

Post the two above guides on your organization's website and incorporate them in pre-procedure planning with patients. No permission is needed. Please notify our Healthcare Financial Practices team of your plans to post the guides so dissemination can be tracked.

Post this printable form on your website for consumers' use to help confirm that all their providers are in network. 

Advertisements

Related Articles | Consumerism

Column | Consumerism

Introducing a tool for improving the patient financial experience

HFMA President and CEO Joe Fifer suggests that the patient financial experience can be improved by taking a page from the Disney playbook..

Business Profile | Self-Payment Collection

Eliminating cost as a barrier to healthcare

An innovative financial services company talks about how it addresses patient payment pain points, offering patients interest-free payment arrangements without any fees and helping healthcare organizations improve self-pay collections without increasing domestic spend.

Blog | Medical Debt

Perspective matters when it comes to media scrutiny of health system collection practices

HFMA’s Chad Mulvany says 31,000 lawsuits may seem like a lot but adjusted to an annual basis and the population of the study’s geographic area, the actual number is much smaller than one would expect.

Article | Financial Sustainability

Why a focus on margin management is critical in a consumer-centric healthcare market

Providers that remain focused on service-by-service approach to care delivery will find themselves out of step with today’s consumer-focused healthcare system.