Course | Overview | Consumerism
This course addresses the HFMA Healthcare Dollars and Sense initiative and its impact on revenue cycle operations.<div><br></div><div>Estimated course completion time: 1 hour</div>
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Course | Basic | Consumerism
This course addresses the principles of price transparency, the role of price estimates in patient financial care and how pricing information is used to prepare and present price estimates.<div><br></div><div>Estimated course completion tim...
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How To | Consumerism

Consumer Educational Guides

How To | Consumerism

Consumer Educational Guides

Surprise out-of-network medical bills are a top concern of American consumers today. This guide helps consumers understand the questions they should ask to avoid receiving an unexpected medical bill. The guide was developed in collaboration with the American Hospital Association and America's Health Insurance Plans. The American Medical Association also provided input. 
Avoiding Surprises in Your Medical Bills
Avoiding Surprises in Your Medical Bills (Spanish)

HFMA has developed a guide to help consumers understand where to get answers to their questions about healthcare prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals, physician practices, payers, and others are encouraged to share this resource with consumers. 
Understanding Healthcare Prices: A Consumer Guide
Understanding Healthcare Prices: A Consumer Guide (Spanish)

Post the two above guides on your organization's website and incorporate them in pre-procedure planning with patients. No permission is needed. Please notify our Healthcare Financial Practices team of your plans to post the guides so dissemination can be tracked.

Post this printable form on your website for consumers' use to help confirm that all their providers are in network. 

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TransUnion survey on consumerism: Healthcare consumers want to know the price of a service in advance

Healthcare organizations that have increased availability of price estimates and facilitate clear conversations about the account resolution process anecdotally report improvements in self-pay collections and patient satisfaction, says HFMA's Chad Mulvany.

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An episode-of-care approach may be the best way to address cost variation in maternal care and promote partnerships across the healthcare continuum.