Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Hospitals and Other Providers

Career level:

Early Careerist
Experienced Professional
Student

Recommended for:

Admissions
Patient Access
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

18 Months

Course | Basic | Patient Access
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfacti...
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Course | Basic | Patient Access
In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also pr...
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Course | Basic | Patient Access
This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in...
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Course | Basic | Patient Access
In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's i...
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Trend | Patient Access
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
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Course | Basic | Patient Access

PAE: Scheduling

Course | Basic | Patient Access

PAE: Scheduling

Description

In this course we will address scheduling processes, including
  • Patient identification
  • Requested service
  • Medical necessity screening
  • Medicare Advance Beneficiary Notice of Noncoverage processing
  • Patient instructions
  • Scheduler instructions
  • Order requirements
Estimated course completion time: 30 minutes
After this program, you'll be able to..
  • Recognize the name of one Medicare guideline used to determine which diagnoses, signs, or symptoms are payable

Related Courses | Patient Access

Course | Basic | Patient Access

PAE: Patient Experience and Satisfaction

In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients' expectations as consumers, and the role revenue cycle team members plays in a patient's experience and satisfaction. We'll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and revenue cycle outcomes.


Estimated course completion time: 30 minutes

Course | Basic | Patient Access

PAE: Pre-Registration and Insurance Verification

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.


Estimated course completion time: 30 minutes

Course | Basic | Patient Access

PAE: Advance Directives and Bedside Registration

This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as "Jane/John Doe" registrations. This course explains how patient access staff should interact with emergency patients to avoiding violating the Emergency Medical Treatment and Active Labor Act (EMTALA).


Estimated course completion time: 30 minutes

Course | Basic | Patient Access

PAE: Importance of Insurance Verification

In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim.


Estimated course completion data: 30 minutes