What Providers Need to Know about Uncollected Patient Payments

Recent research comparing patient and provider survey responses on payment preferences

Billions in patient responsibility go uncollected each year. Research conducted in September of 2021 found that 50% of all Americans now have medical debt, and of those, nearly 46% have medical debt in collections.

Hospitals can’t afford lackluster collections anymore. But to identify the best path forward to improve patient payments, they need to identify the real issues around why so many patients don’t pay.

iVitaFi conducted research with patients on their preferences to make medical bill payments and with hospital leaders on their experience collecting patient payments. The disparity revealed that hospitals need more insight into how patients want to pay for their healthcare services.

Download the free e-book today to learn more about the survey results and what providers need to know to improve their bottom line.

  • Learn several research points about the “current state” of patient collections by hospitals.
  • Identify how patient loyalty can be affected by the collection process
  • Determine which generation is more likely to pay from the 1st statement and which generation prefers to pay at or before check-in to the hospital
  • Learn how patients rank preference for payment collections via email, text, phone call or written notice

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To download the e-book, please fill out the following form.

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